Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace
Social Pros Podcast
English - March 14, 2014 10:00 - 38 minutes - 35.6 MB - ★★★★★ - 149 ratingsMarketing Business Technology business entrepreneurship entrepreneur marketing leadership entrepreneurs finance creativity productivity branding Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: An Airline that Genuinely Delights Passengers using Social Media
Next Episode: The One Thing You Can’t Teach in Social
Becky Carroll, Director of Social Media Strategy at PwC Consulting, joins the Social Pros Podcast this week to discuss the impact of trust (or lack of trust) on consumer behavior, how social can improve a customer’s experience of a brand, and social media’s newest maturity level.
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