How Jackson Hewitt Dominated Social Customer Service

Social Pros Podcast

English - May 26, 2015 13:00 - 36 minutes - 50.6 MB - ★★★★★ - 149 ratings
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Previous Episode: BONUS: It’s Time to Own Your Social Community

Next Episode: BONUS: How Automation and Emotion Can Work Together in Content Marketing

Eric Haftel, Social Media Marketing Manager at Jackson Hewitt Tax Service, joins the Social Pros Podcast this week to discuss customer expectations surrounding the immediacy of social media and the importance of an internal communication system between social media and other customer support teams.
Read the highlights: http://www.convinceandconvert.com/podcast [...]

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