How Customer Service can Devastate Your Social Media Plans

Social Pros Podcast

English - June 13, 2014 10:00 - 52 minutes - 48 MB - ★★★★★ - 149 ratings
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Previous Episode: How Groupon Integrates Social Media and Customer Experience

Next Episode: The Best Google Analytics Metrics for Social Media Professionals

Peter Shankman - entrepreneur, author, and consultant - joins the Social Pros Podcast this week to discuss the essentials of social media customer service, including managing social media presence, balancing marketing and customer service, and empowering employees to make a [...]