Underrated (and overrated) product design tactics
Small Efforts - with Sean Sun and Andrew Askins
English - January 27, 2022 19:42 - 34 minutes - 80 MB - ★★★★★ - 3 ratingsEntrepreneurship Business Technology design startups bootstrapping product business entrepreneurship Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Andrew and Sean think about buying a Lambo
Next Episode: Closing the lead gap
(0:25) Andrew and Sean are going to play a game
(2:57) Microcopy: the little bits of texts that can make a huge splash
(7:48) Accessibility: it’s just good design
(10:18) Andrew wants tooltip walk-throughs to burn in Hell
(14:05) Not all product analytics is created equally
(20:03) Why do people have a customer support robot when it takes hours to get a response?
(23:19) Documentation is more scalable than customer support, but most people suck at it
(32:47) Andrew’s quick correction
Thanks for listening to Small Efforts, a podcast collaboration between Krit and Miscreants. Shoutout to the Hatch Team and Mary Vuong for producing and editing.
Links:
Andrew’s Twitter: @AndrewAskinsAndrew's website: https://www.andrewaskins.com/Chartkit: https://www.chartkit.io/Krit: https://www.krit.com/ Miscreants: https://www.miscreants.co/ Sean’s Twitter: @seanqsunHatch Team: https://www.hatch.team/Growth.Design: https://growth.design/ Samuel Hulick’s User Onboarding: https://www.useronboard.com/ Parallax tool: https://www.getparallax.com/For more information about the podcast, check out https://www.smalleffortspod.com/.