124: How to Take Action on the Feedback from Your Client Survey

She Creates Business | A Podcast for Wedding Pros

English - January 01, 2019 08:00 - 25 minutes - 35.9 MB - ★★★★★ - 168 ratings
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Previous Episode: 123: Tip Tuesday | How to Send an Annual Survey to Your Couples & What Questions to Ask to Get Valuable Feedback

Next Episode: 125: [2019 Planning Series] How to Audit Your Wedding Business in the New Year

Quick Updates:

If you want to be notified when The Venue Academy opens in 2019, get on the waitlist here.

The winner of the $200 Amazon Gift Card from the SCB 2018 Survey is Allison Davis! Congrats!

On to the Episode….

How to Take Action on Your Client Survey Feedback

Step One:

Export your survey data and put it in a format that is easy for you to read and understand Dig into your data and make notes on trends you see, multiple clients with the same feedback, etc.

Step Two:

Now that you have your trends separated into categories, put each trend you see into one of three “buckets” Bucket #1: Feedback you can, will and want to take action on before next season. Bucket #2: Feedback you’re NOT going to take action on at all (or ever). Bucket #3: Feedback that requires more analysis or isn’t a priority for the next season.

Step Three:

TAKE ACTION ON BUCKET #1 AND IMPLEMENT THOSE CHANGES/UPDATES/ETC.

Examples of Bucket #1 Items you might have:

updating your contracts updating your Dubsado or Honeybook workflows adding more client education to your onboarding process implementing more automation in your business like an online scheduling system such as Acuity Scheduling

See you back here for Episode 125 where I’ll kick off the first of four episodes in my Set Yourself Up for Success in 2019 Series!