Revolutionizing Global Business Services: A Journey Towards Exceptional Customer and Employee Experience

ServiceNow Podcasts

English - November 17, 2023 22:17 - 36 minutes - 33.6 MB - ★★★★ - 12 ratings
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Previous Episode: Exploring GBS from definition to implementation

Next Episode: Episode 28: Resource Management

With continuing market uncertainty, global business services (GBS) have become a business imperative. In this episode of Innovation Today, Jessica Constantinidis, ServiceNow Field Innovation Officer, discusses the value of global business services, the path to optimizing the customer and employee experience, and what comes next with Dr. Scott Mason, Partner & COO Switzerland, EY.

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