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Improving Public Sector Customer Experience
ServiceNow Podcasts
English - December 01, 2023 13:55 - 15 minutes - 13.9 MB - ★★★★ - 12 ratingsTech News News Education Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 30: Financial Planning
Next Episode: RiseUp with ServiceNow story: Dr. Cyndi Kaye Lambach
Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of improving customer experience across the public sector. Delivering great customer service along with seamless customer experiences is paramount. CX needs to be a shared responsibility across the agency with everyone involved in giving citizens the best experience across all touchpoints. Memorable CX and great customer service are intertwined. Although each are different concepts, they work hand in hand when it comes to building brand loyalty.
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