Episode 41

Service Design Show

English - November 30, 2017 08:24 - 31 minutes - 59.3 MB - ★★★★★ - 11 ratings
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Previous Episode: How to increase the influence of Service Design / Gilles Rougon / Episode #40

Next Episode: Service Design Trend Report - Winter 2017 - 2018

How van Service Designers benefit from AI and Machine Learning? Which parts of the design process can be outsourced to computers? Do we still need to design services or should we take an even more holistic perspective and design for outcomes? Service Design pioneer Peter Fossick dig into these questions!

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EPISODE GUIDE
02:10 - First encounter with Service Design
03:40 - How do we design services and add value in the outcome economy?
11:41 - Why is Service Design being used in venture as a service?
19:48 - How might we deliver service design at speed in the era of cognitive computing?
29:54 - Big question: How do you work at speed and scale?

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LINKS FROM THE EPISODE
IXSD Academy ➜ https://go.servicedesignshow.com/y3kba
Peter on LinkedIn ➜ https://go.servicedesignshow.com/q-8ni

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THE UNIVERSITY
Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University.
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