Service Design Trend Report - Winter 2017 - 2018

Service Design Show

English - December 14, 2017 07:55 - 9 minutes - 17.3 MB - ★★★★★ - 11 ratings
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Previous Episode: What is there left to design / Peter Fossick / Episode 41

Next Episode: Is this the end of the agency / Sarah Drummond / Episode 42

Which trends are shaping service design in 2017? And what could they potentially mean for you? That's what this fourth trend report is about.

I've browsed through episodes 31 to 40 and looked at what the interesting patterns were. And this is what emerged!
1. The shift from process to outcome
2. Escaping the service design bubble
3. Un-designing services

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If you're curious what has been said in the previous trend reports have a look here:

Trend Report # 1
https://soundcloud.com/servicedesignshow/service-design-trend-report-summer-2016

Trend Report # 2
https://soundcloud.com/servicedesignshow/service-design-trend-report-winter-2016-2017

Trend Report # 3
https://soundcloud.com/servicedesignshow/service-design-trend-report-summer-2017

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