Episode #32

Service Design Show

English - July 27, 2017 05:37 - 31 minutes - 58.3 MB - ★★★★★ - 11 ratings
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Previous Episode: Service Design for organisations, politics and welfare / Stefan Holmlid / Episode #31

Next Episode: The blurring boundary between product and service design / Mark Rolston / Episode #33

How do you become a service design craftsman. What does it take? Is it even possible? Mahmoud Abdelrahman shares his thoughts on this topic. We also discuss how we can design for a better project experience. And finally Mahmoud gives an update on the service design landscape in the Middle East.

** Customer Advocacy Posters
https://www.linkedin.com/pulse/customer-advocacy-posters-mahmoud-abdelrahman

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EPISODE GUIDE
2:15 - First encounter with Service Design.
4:03 - How far can you come when you start as an academic researcher?
11:30 - How can we create a corporation where design is allowed to play a big role?
18:52 - How can we build a well working design team?
25:34 - Big question: How do you go about creating slow improvements in your organisation?

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