How to turn strategy into action using service design / Lisa Lindström & Kristina Carlander / #26

Service Design Show

English - April 20, 2017 08:53 - 25 minutes - 46.7 MB - ★★★★★ - 11 ratings
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Previous Episode: How the Dubai government is designing for customer happiness / Muna Al Dhabbah / Episode #25

Next Episode: Every service has its own rhythm that must be orchestrated and designed / Marcus Lui / Ep #27

Actionable strategy! That is what service design can bring according to Lisa Lindström and Kristina Carlander. Lisa and Kristina also talk about closing the gap between traditional and digital services. Finally we talk about adopting "non-linear" decision making and the change it requires in leadership style.

On the Service Design Show we discuss how you can make a positive impact through design. If you're interested in ** SERVICE DESIGN **, ** DESIGN THINKING **, ** CUSTOMER EXPERIENCE **, ** BUSINESS INNOVATION **, ** ORGANISATIONAL CHANGE ** and ** CREATIVE LEADERSHIP ** we'd love to have you SUBSCRIBE ➜ https://goo.gl/TMTBiF

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EPISODE GUIDE
2:11 - First encounter with Service Design.
4:45 - When will we stop talking about digitalisation and see digital as something natural in services?
8:31 - How can we make service design contribute to an actionable strategy?
15:39 - When will non-linear decision making take over from linear?
22:45 - Big question 1: Why don’t you start more companies?
23:27 - Big question 2: How do we expand our minds to grasp everything?

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MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow