Episode #34

Service Design Show

English - August 24, 2017 05:37 - 29 minutes - 54 MB - ★★★★★ - 11 ratings
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Previous Episode: The blurring boundary between product and service design / Mark Rolston / Episode #33

Next Episode: Design is very simple / Hartmut Esslinger / Episode #35

Growing Service Design beyond the boundaries of an agency, department or even an organisation. That is what this episode is all about. Service Design icons, Mike Press and Hazel White, talk about communities, building capacity and the role of leadership.

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EPISODE GUIDE
02:25 - First encounter with Service Design
06:18 - Why do we need to build communities in Service Design?
12:55 - How can we build capacity?
21:41 - What if leadership was different?
27:10 - Big question: What could the Service Design Academy do for you?

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LINKS FROM THE SHOW
Service Design Academy ➜ http://sda.ac.uk/
Open Change ➜ http://www.openchange.co.uk/

MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ https://youtube.com/servicedesignshow

FACEBOOK PAGE
Check the Facebook page where you'll find more content and can discuss the episodes ➜ https://facebook.com/servicedesignshow

UNIVERSITY
Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ http://learn.servicedesignshow.com