Episode #12

Service Design Show

English - September 22, 2016 08:26 - 32 minutes - 60.8 MB - ★★★★★ - 11 ratings
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Previous Episode: Understanding Service Design in Asia / Patti Hunt & Kristin Low / Episode #11

Next Episode: How to express any service using 4 fundamental elements / Xin Xiangyang / Episode #13

Luis Alt talks about the next generation service providers, the positive and negative aspects of the service culture in Brazil and finally why we need to rethink and humanize the relationship companies have with their customers.

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EPISODE GUIDE
1:14 - First encounter with Service Design.
5:08 - How can we make the service culture better in brazil?
14:02 - Who are the next great service providers?
20:42 - What if we thought about relationships with companies as with humans?
27:41 - Expert Tip: Bridge the gap and start doing.
30:23 - Big question: Are you aware of the impact you have on the world around us?

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ABOUT LUIS ALT
Luis on Twitter ➜ https://goo.gl/RLv8rp
Personal site ➜ https://luisalt.com/

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MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow