The Celebrity Guest Experience with Jill Raff

Science of CX

English - July 29, 2020 09:00 - 35 minutes - 28.8 MB - ★★★★★ - 95 ratings
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Previous Episode: Designing a Customer-Centric Culture with Annette Franz

Next Episode: Customer Journey Orchestration with Mark Smith of Kitewheel

Steve's guest today is Jill Raff, as she dscusses how she began understanding Ray Kroc's CX approach when her Dad bought a McDonalds franchise. She has evolved that methodology throughout her career as she speaks and does workshops/training in The Celebrity Guest Experience.