How to Identify CX Leaks
Science of CX
English - March 11, 2020 09:00 - 14 minutes - 10.1 MB - ★★★★★ - 95 ratingsBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Who Benefits from a CX Focus?
Next Episode: Can CX Truly Be a Competitive Advantage?
In this episode Steve helps you identify some common CX pitfalls in the customer buying process, and how to avoid them.
You can view the infographic referenced in this podcast here: https://marketing.panviva.com/acton/media/1856/getting-into-the-mind-of-your-customer