Determining the Killer Metrics for Your CX Initiative
Science of CX
English - August 14, 2020 09:00 - 33 minutes - 30.3 MB - ★★★★★ - 95 ratingsBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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In this episode, Steve Pappas talks to Jim Tincher about what metrics we and management should be caring about for every CX Initiative.