SSO: 005 Usersnap - A conversation with Klaus-M. Schremser, Head of Growth at Usersnap.

Usersnap is a user feedback platform. It helps companies collect feedback from their users and customers, including their intentions and what they are looking for when interacting with your company allowing you to make actionable decisions based on key customer experiences.  By doing so, it reduces the gap between the customer and your operational teams. Usersnap also integrates with other tools.  It can be shared on Slack, Jira and Trello, for example.  This gives your employees the direct feeling and message from the actual customer.

The result? Usersnap helps companies build better products by listening to their customers.  A company using Usersnap can collect NPS and customer satisfaction metrics. It also collects qualitative feedback, the “golden nuggets” or micro feedback that a company’s customer provides along their journey. With each step, Usersnap is there collecting a variety of feedback and brings that directly to your employees and teams.

Join me as I talk to Klaus-M. Schremser as he shares his journey as an entrepreneur  and his passion for customer feedback. 

In this episode, Klaus-M and I dive into:

1. How Usersnap helps companies collect feedback from their users and customers and make it actionable
2. How Usersnap uses a combination of automation and personal experience to onboard and interact with their customers
3. Why building a culture that is open to feedback is important to building employee engagement
4. The future of CX and digitalization and how that will play a large role in decreasing the distance between your customers and your operating teams
5. Why you want to join the feedback tribe and join others in learning and understanding the power of feedback

For more information, please visit:

Usersnap.com

You can join the feedback tribe here

You can connect with Klaus-M. on LinkedIn