Profitable Salon Owner Podcast
153 episodes - English - Latest episode: 2 days ago -Listen here with Kayla Swanson and leading industry experts to keep you in-the-know and up-to-date on the latest for the salon industry! If you feel that your current business model is not working for you and hasn't changed in the last two years or for two decades, we're here to show you the light! Profitable Salon Owner Podcast helps commission salon owners grow their business, profits and an amazing team! High Performance Salon Academy has helped hundreds of salons and thousands of stylists grow their personal income and find their passion for the industry once again. Their infectious high energy makes every event they run not only educational, but extremely engaging.
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Episodes
Knowing When to Fire Clients Tips for Salon Owners
April 24, 2024 13:00 - 28 minutes - 25.6 MBRecognize signs indicating it's time to let go of problematic clients, such as constant complaints and difficulty scheduling appointments. Firing clients can benefit salon staff by showing support and maintaining a positive work environment. Handling client complaints involves listening to both sides, gathering information, and addressing issues professionally. Utilize consent forms to clarify services and manage client expectations, including potential costs and outcomes. Address abusiv...
EFT Tapping and Self-Care Strategies for Salon Staff Support
April 17, 2024 13:00 - 36 minutes - 33.8 MBIntroduction: Kayla Swanson hosts the "Profitable Salon Owner Podcast," sponsored by Salon Scale, discussing salon management and staff support. Guest Introduction: Kayla invites Carla Anger, a personal growth coach and EFT tapping practitioner, to discuss alternative support methods for salon staff. Carla's Background: Carla shares her 30-year journey in the salon industry and how personal challenges led her to explore modalities like EFT tapping. Salon Work Challenges: The discussion de...
Optimizing Salon Staffing for Profit Insights From An Industry Expert
April 10, 2024 13:00 - 31 minutes - 29.1 MBDiscussion on optimizing salon staffing for profitability. Hosted by Kayla Swanson, featuring Doug Campbell, a multi-business owner. Importance of viewing salon staffing as an investment rather than an expense. Shifting mindset: understanding the role of staff in boosting sales and customer experience. Importance of hiring for sales positions rather than traditional receptionist roles. Emphasizing the connection between staffing and customer experience. Utilizing technology to streaml...
Strategies to Stand Out, Attract Clients, and Personalize Services In Your Salon!
April 03, 2024 13:00 - 30 minutes - 27.9 MBSWOT Analysis: Assess your salon's strengths, weaknesses, opportunities, and threats compared to competitors. Competition: The salon industry's competition has increased significantly, including individual stylists and boutique salons. Client Retention: Over 65% of new clients may not return for a second visit, highlighting the importance of retention strategies. Digital Presence: Google remains crucial for attracting new clients, emphasizing the need for a strong online presence. Websi...
Preventing Salon Failure & Driving Success
March 27, 2024 13:00 - 29 minutes - 27.4 MBIntroduction: Kayla Swanson hosts the Profitable Salon Owner Podcast, sponsored by Salon Scale, with guest Jason Everett Reasons for Salon Failure: The discussion focuses on why salons fail, emphasizing business blind spots, especially related to finance and management. Statistics: Only 7% of salons make a profit, with 20% breaking even, highlighting the prevalent financial challenges in the industry. Identifying Blind Spots: Blind spots, such as leadership deficiencies or financial misma...
Unlocking Salon Success- Strategies from Bennie Pollard
March 20, 2024 13:00 - 34 minutes - 31.3 MBIntroduction to Bennie Pollard: Bennie Pollard, co-owner of Cool Beauty, shares insights on intentional relationships and marketing in the salon industry. Early Influences: Growing up in a family of hairdressers, Pollard developed a passion for the industry from a young age. Passion for Lifting Others: Pollard's passion lies in uplifting others, whether it's clients, stylists, or struggling salon owners. The Birth of Cool Beauty: Cool Beauty was born out of Pollard's desire to bring succ...
Unlocking Instagram Success: Strategies for Salon Growth in 2024
March 13, 2024 13:00 - 36 minutes - 33.6 MBIntroduction: Kayla Swanson and Jamie Dana discuss effective strategies for organic audience growth on Instagram in 2024, providing valuable insights for salon owners and beauty professionals. Guest Introduction: Jamie Dana, an expert in Instagram marketing, shares her journey from a career behind the chair to full-time education, offering practical advice for salon growth. Jamie's Background: Raised in Orange County, California, Jamie's homeschooling upbringing led her to enter the hair i...
How to be authentic on social media and succeed
March 06, 2024 14:00 - 34 minutes - 31.7 MBSocial media can be overwhelming and anxiety-inducing due to the multitude of rules and expectations. The episode discusses how to navigate social media authentically and effectively. The host, Kayla Swanson, introduces guest Celine Dupuis, who is experienced in social media and salon ownership. Celine Dupuis emphasizes the importance of building a real and authentic audience despite not having a massive following. Mental health struggles related to social media use are acknowledged, es...
Navigating Cross-Promotion for Salon Success
February 28, 2024 14:00 - 32 minutes - 29.9 MBThe podcast underscores the significance of implementing reward systems and point-based incentives to encourage both clients and salon staff to actively participate in cross-promotion, fostering a win-win scenario. Practical considerations for salon owners are discussed, such as evaluating the profitability of adding new services, assessing available space, and determining the overall cost-effectiveness before venturing into cross-promotion strategies. The conversation addresses the poten...
Understanding Change and Using It To Improve Your Life
February 21, 2024 14:00 - 35 minutes - 32.7 MBDiscussing personal development and the topic of processing change. Episode sponsored by Salon Scale, emphasizing charging based on knowledge rather than emotions. Shawn Stearns introduces the theme of struggling with change and emphasizes its impact on personal development. Discussion on the emotional challenges of change and the importance of gaining awareness to navigate through it. Introduction to the emotional cycle of change, highlighting the stages individuals go through when faci...
How To Navigate Professional Partnerships
February 14, 2024 14:00 - 30 minutes - 28.3 MBIntroduction by Kayla Swanson and guest Jason Everett, exploring the dynamics of successful business partnerships. Jason's extensive experience with various business partners, highlighting both positive and negative aspects. The significance of careful partner selection for fostering a thriving business relationship. Insights into Jason's enduring 10-year partnership with Doug Campbell and the challenges they've overcome. Discussion on common challenges in partnerships, including disagr...
Learn How To Be an Inspiring and Empowering Leader
February 07, 2024 14:00 - 33 minutes - 30.4 MBIntroduction: The podcast discusses inspiring, empowering, and creating a mission-driven leadership team. Guest Introduction: Samantha Olsen, lead of the client success department, is the guest, and she and the host, Kayla, work together in the office. Leadership Team Background: Samantha and Kayla are both on the leadership team, emphasizing the importance of teamwork and collaboration. Code of Honor: Setting up a leadership team involves establishing a code of honor to guide the team's ...
Celebrate All Wins And Shift Your Mindset
January 31, 2024 14:00 - 28 minutes - 25.8 MBIntroduction to the Podcast: Kayla Swanson, host of the Profitable Saloner Podcast, introduces Mandy Maka, a salon owner and educator with over 22 years of experience. Mandy's Background: Mandy owns a recognized salon company in Seattle and has been an educator for Redkin for over two decades. She is passionate about training and mentoring the new generation of Redkin artists. Definition of Celebrating Wins: Celebrating wins goes beyond traditional successes; it includes acknowledging ...
Never Lose Employees Again
January 24, 2024 14:00 - 36 minutes - 33.8 MBThe podcast discusses the importance of retaining clients and employees for organizational success. Joey Coleman, the guest speaker, emphasizes the power of remarkable experiences in driving client and employee retention. He introduced a methodology called "Never Lose an Employee Again," focusing on the first hundred days of an employee's experience. The challenge of retaining quality and talented employees is highlighted, especially in industries like salon ownership. The employee journ...
Can Empowering Your Team Make You a Business Millionaire?
January 17, 2024 14:00 - 36 minutes - 33 MBUnleashing Success: Explore the correlation between team empowerment and business millionaire status. Hosts Unveiled: Kayla Swanson leads a conversation with Lindsay Haney, delving into her journey from hairstylist to med spa owner. Evolution of Success: Lindsay shares her transformation from a stylist to a med spa owner in Austin, Minnesota. Invest for Impact: Stressing the vital role of personal and professional development in achieving entrepreneurial goals. Leadership Investments: D...
How Do You Develop Leadership In Your Salon?
January 10, 2024 14:00 - 31 minutes - 28.8 MBImportance of building a leadership team within a business or salon for success. Emphasizing the significance of having crucial people and relationships in one's life. Transitioning from being a hands-on worker to effectively managing and leading a team. Hiring passionate individuals committed to the job, not just for the sake of having a position. Crafting job postings that reflect the uniqueness and direction of the company. Inspiring team members to step up and take on leadership ro...
Surviving Vs Thriving- The Successful Business Owner
January 03, 2024 14:00 - 31 minutes - 29 MBPodcast Focus: The podcast discusses the challenges business owners face, specifically the feeling of wanting to quit and offers advice on navigating these difficult moments. Guest Introduction: Kayla, the host, engages with Jason, focusing on the theme of wanting to quit a business when it becomes overwhelming. Falling Out of Love with Business: Jason emphasizes the common disillusionment business owners face, debunking the myth of effortless success and discussing the need to reignite p...
How to Increase Productivity, Leadership & Cultivate The Perfect Team
November 29, 2023 14:00 - 34 minutes - 31.4 MBIntroduction: Kayla hosts the "Profitable Salon owner" podcast, joined by Jade Green, discussing salon productivity. Jade's Background: Jade shares her journey from a trailer park upbringing to traveling the globe, working with top industry players. Career Transition: Moved from headhunting/recruitment to business coaching in Bali and delved into spirituality-business amalgamation. Mindvalley Involvement: Became a Master Certified trainer, worked with Mindvalley, combining business and s...
Level Up Your Leadership: Salon Success Through Dynamic Team Bonding
November 22, 2023 14:00 - 32 minutes - 29.8 MBIntroduction and Background: Host Kayla interviews Stefanie Fox, a salon owner focused on team building and recruitment. Passion for Team Building: Stefanie's enthusiasm for team building stems from valuing the impact on individuals in the beauty industry. Evolution in Leadership: The significance of leaders evolving with industry changes and overcoming resistance for effective team leadership. Data-Driven Approach: Stefanie's inclination toward data, psychology, and seeking information ...
The Ultimate Guide To Selling Retail
November 15, 2023 14:00 - 33 minutes - 30.4 MBImportance of Retail: Retail sales are crucial for salons because they have higher profit margins, adding more earnings to the business. Challenges with Retail: Many salon owners struggle with getting their staff to sell more retail products. Mindset Shift: Instead of focusing on "selling," it's about serving and helping clients find solutions for their hair needs. Overcoming Resistance: People often have a negative view of selling, so it's about changing that mindset from selling to ser...
How to turn your color bar into a PROFIT CENTER
November 01, 2023 13:00 - 28 minutes - 25.8 MBThe podcast features Kayla and Alicia Soulier, the CEO and founder of Salon Scale, discussing back bar profitability and innovative solutions. The host, Kayla, is joined by Alicia Soulier, the CEO and founder of Salon Scale. Alicia's last name, Soulier, means "true" in French, and she started Salon Scale to address back bar profitability. Alicia's journey began as a salon owner who struggled to make a profit. She identified the back bar as an area with significant waste, much like an op...
The Successful Salon Business Plan (EverythingYou Need To Know)
October 25, 2023 13:00 - 31 minutes - 29.3 MBThe video features Kayla as the host of the Profitable Salon Podcast with guest Jason Everett. They discuss the importance of creating a successful and effective business plan for a salon. Jason shares his experience and mentions having owned multiple businesses. They emphasize that there is no one-size-fits-all business plan; it depends on the owner's goals. Jason suggests that a one-page business plan with a clear mission statement is a good start. Seeking advice from people with exp...
The Successful Salon Business Plan (Everything You Need To Know)
October 25, 2023 13:00 - 31 minutes - 29.3 MBThe video features Kayla as the host of the Profitable Salon Podcast with guest Jason Everett. They discuss the importance of creating a successful and effective business plan for a salon. Jason shares his experience and mentions having owned multiple businesses. They emphasize that there is no one-size-fits-all business plan; it depends on the owner's goals. Jason suggests that a one-page business plan with a clear mission statement is a good start. Seeking advice from people with exp...
Critical Marketing strategies for 2024: A Conversation With Kati Whitledge
October 18, 2023 13:00 - 32 minutes - 29.3 MBThe podcast features Kayla Swanson and Kati Whitledge discussing marketing strategies for salons and businesses in the beauty industry. Kati Whitledge is a speaker, author, and the founder of the software company MYA for the beauty industry. She also owns multiple salons. Kati emphasizes the importance of having the right leaders and teams in place to make business growth easier. This podcast highlights the significance of identifying and marketing to specific niches within the beauty in...
How to price for profit and RAISE Your prices
October 11, 2023 13:00 - 25 minutes - 23.4 MBThe podcast episode discusses the topic of raising prices in a salon business to increase profits. The hosts, Kayla and Jason, explore various aspects of pricing strategies and how to communicate price changes to clients. They emphasize the importance of setting prices for profit rather than merely following the competition. Pricing should consider factors like location, demand, and value added to the service. The hosts highlight that businesses like Ferrari do not base prices on what o...
How To Create The Perfect Employee Handbook- A Conversation Doug Campbell
October 04, 2023 13:00 - 37 minutes - 34.7 MBThe video features Kayla, the host of the Profitable Salon Owner Podcast, and her guest, Doug Campbell. The discussion revolves around leadership in the salon and managing staff effectively. They emphasize the importance of creating a "Code of Honor" for the team, which should be collaboratively developed. The "Code of Honor" sets the environment and standards for the salon and helps prevent conflicts and confusion. Doug Campbell, with 20 years of experience in owning salons, shares ins...
How To Train The Employees Of Your Salon Effectively: A Conversation With Elyse Rodgers
September 27, 2023 13:00 - 28 minutes - 26.2 MBAssociate Programs Empower New Stylists: Associate programs are designed to help new stylists transition smoothly into a salon environment, offering them the support and training they need. Building Confidence: One of the primary benefits of associate programs is the boost in confidence that new stylists gain as they learn and practice their skills. Structured Learning: The program is structured with multiple levels, assessments, and performance metrics to ensure new stylists progress at ...
How To Run A Profitable Salon & Make Money!
September 20, 2023 13:00 - 32 minutes - 29.8 MBProfit as Fuel: Profit is emphasized as the fuel for future growth in salon businesses. It's vital for achieving financial success and stability. Profit Milestones: Profit becomes substantial in a salon's business journey, typically when revenue reaches the half-million-dollar mark. This is a significant milestone. Taking Business Risks: Salon owners are encouraged to take calculated risks in their businesses, especially when it comes to embracing challenges for higher profits. Separate ...
The Importance of Passion Within Your Work A Conversation With Mandy Pulse
September 13, 2023 13:00 - 29 minutes - 27.2 MBPassion Fuels Persistence: Mandy's passion has been her driving force, helping her navigate through the toughest days in her salon business. Connecting with Purpose: Pursuing a passion beyond the salon walls can provide a deeper sense of purpose and connection with the beauty industry. Impact Beyond Profits: Mandy's story illustrates that making a meaningful impact can be as rewarding as financial success. Serving the Community: The salon industry offers opportunities to give back to you...
Salon Expansion Tips and Insights: A Conversation with Danielle Cherwick
September 06, 2023 13:00 - 30 minutes - 28 MBKayla, host of the Profitable Salon Owner Podcast, interviews Danielle Cherwick on salon expansion. Danielle owns three salons and a school, celebrating the 10th anniversary of one in January 2023. She initially purchased a small location in a women's gym, later expanding to a new location. Danielle discusses various ways to expand a salon business, including niche focus and extended hours. They emphasize the importance of careful consideration before expanding, considering intentions a...
The Path Towards Success: An Inside Look W/ Blanca Mendoza
August 30, 2023 13:00 - 32 minutes - 29.7 MBThe podcast features a conversation with Blanca Mendoza, a stylist with nine years of experience in the industry. Blanca reflects on her journey, feeling that she grew up in her salon and values her salon's culture. She praises the supportive salon owners who care about the team's success and personal lives, not just numbers. The leadership team consists of six members, each with specific responsibilities, promoting effective delegation. Personal development is emphasized, driving perso...
Become A 6 Figure Salon Earner W/ Holly Fox
August 23, 2023 13:00 - 30 minutes - 28.1 MBBelief in Possibility: The most crucial aspect of helping staff become six-figure earners is instilling the belief that it can be accomplished. Cultural Alignment: Creating a culture that emphasizes career-focused goals and aspirations from the outset is essential. Setting Clear Goals: Providing clear, specific goals and expectations for each level of growth is vital. Technical Skills and Consistency: Continuously honing technical skills and ensuring consistency in work are essential for...
MASTER Team Meetings! BOOST Productivity In Your Salon W/ Jason Everett
August 16, 2023 13:00 - 28 minutes - 26.4 MBIntroduction to the Challenge: The video discusses the common struggle faced by salon owners in making team meetings engaging and productive. Hosts: Kayla and guest Jason Everett, a seasoned professional, delve into the dynamics of creating effective team meetings. Private Corrections, Public Praise: They stress the importance of privately addressing issues while publicly recognizing accomplishments, fostering a positive team environment. Negative Impact of Public Corrections: Jason shar...
The True Meaning Of Success and How To Achieve It W/ Jason Everett
August 09, 2023 13:00 - 29 minutes - 26.6 MBIntroduction to Guest Speaker: Jason Everett discusses achieving success as a salon owner and the journey to get there. Defining Success: Success is about doing what you want, when you want, with the people you choose, encapsulating personal fulfillment. Varied Definitions: Success varies greatly; some have wealth, while others find success in having basic needs met, showcasing the diverse meanings of success. Mindset Shift: Adopting a mindset of growth and progress is more valuable than...
Branding Your Salon With Celene Dupuis
August 02, 2023 13:00 - 33 minutes - 30.3 MBThe podcast features Celine Dupuis, a salon owner, discussing branding for her two salon locations: a standard full-service salon and a blowout bar. Celine's personal brand mission is to empower and create a community of kind individuals. She emphasizes the importance of creating a clear and consistent brand identity that goes beyond aesthetics. To attract the right clients, Celine advises identifying the salon's target audience or "Avatar" and aligning the branding with their preference...
Learn to Maximize Your Business Through a Bonus Structure!
July 25, 2023 20:39 - 31 minutes - 29.3 MBThe podcast episode focuses on the importance of implementing a bonus structure in salons to motivate staff and drive better performance. Bonus structures should not be guaranteed pay but rather rewards for reaching specific goals or targets. The hosts highlight the need for clarity in bonus structures, ensuring that employees understand the conditions required to qualify for the bonus. Setting up bonus structures can vary depending on the salon's unique needs and desired outcomes. Ther...
Secrets Revealed: Master the Art of Building Powerful Relationships with Beauty Schools!
July 19, 2023 13:00 - 23 minutes - 21.1 MBThe podcast discusses the importance of building strong relationships with beauty schools for salon owners. Holly Fox, a salon owner, emphasizes the significance of maintaining positive connections with schools to attract talented students. Building relationships with beauty schools involves engaging with various personnel like owners and directors of education. Holly shares her experience of going to schools, providing treats, and creating events to foster connections. The salon's Redk...
Limitless Growth: Empowering Minds For Profitable Growth
July 11, 2023 13:00 - 36 minutes - 33.6 MBThe podcast episode focuses on overcoming limiting beliefs to achieve business growth. Salon owners are praised for their generosity, but it can lead to unintended consequences. The hosts aim to change the industry's perception and give it the recognition it deserves. The episode features Kayla Swanson as the host, joined by guest Sean Stearns. They discuss negative mindsets, negative emotions, and their impact on business and personal life. Awareness is emphasized as the first step in...
Quickly Master Hiring, Attracting Top Talent, and Retaining Your Winning Team w/ Jason Everett
July 04, 2023 13:00 - 25 minutes - 23.6 MBThe podcast episode focuses on hiring practices in the salon industry. The hosts aim to elevate the salon industry's reputation and attract suitable candidates. They highlight the importance of overcoming negative beliefs about hiring. It is suggested to clarify the organization's goals and create a magnetic appeal for potential hires. The episode discusses the challenges of retention and the need to let go of ill-fitting employees. They mention the "fire to fly" concept, which encoura...
Retail Makeover- Double Profits with Strategic Expansion w/ Danielle Cherewyk
June 27, 2023 13:00 - 30 minutes - 27.8 MBThe podcast features Danielle Cherewyk, a salon owner and second-generation stylist, discussing retail and expansion. Danielle's mother is also a stylist and works part-time in Danielle's salon. Danielle has owned her salon for 13 years and currently has three salon locations and one school. Danielle goes over effective strategies for retail in her salon, education-based approaches to selling, and influences that support her as an educator. The salon maintains a large inventory of retai...
How To Keep Your Team Motivated w/ Jason Everett
June 20, 2023 13:00 - 29 minutes - 27.3 MBLearn how to uncover the hidden motivators of your team without them explicitly telling you. The Profitable Salon Owner Podcast aims to elevate the reputation of salons, spas, and barber shops. Motivation goes beyond just money or fulfilling immediate wants. Understand the concepts of internal and external motivation and the role of self-inspiration. Practical strategies include asking open-ended questions to uncover motivators. Personalized incentives are effective in motivating emplo...
What I Wish I Would Have Known Before Owning A Salon w/Alice Campbell
June 11, 2023 13:00 - 31 minutes - 28.7 MBAlice Campbell has been a salon owner for 18 years and owns multiple salon and barbershop locations. Alice was initially hesitant about opening a salon but was inspired by her husband's suggestion to create an environment for training and working with talented stylists. Alice emphasized the importance of having help with paperwork and business operations and owning the real estate as personal priorities when opening a salon. The initial stages of opening the salon involved renovating a h...
How To Accelerate Momentum and Make Decisions Like A Boss
June 04, 2023 12:00 - 28 minutes - 25.8 MBKey Takeaways: --Decision paralysis can occur when people are afraid of making the wrong decision or facing negative consequences. --Outcome-based decision-making focuses on defining the problem, determining the desired outcome, and allowing freedom within a framework to achieve that outcome. --It's important to understand the root cause of a problem rather than just focusing on the surface-level issues. --Knowing where you want to go is crucial for effective decision-making. Defi...
How To Be Successful & Fulfilled
May 28, 2023 11:00 - 35 minutes - 32.4 MBHighlights of The Episode --Difference between success and fulfillment: The guest speaker, influenced by Tony Robbins, explains that success is like a science, with a formula that can be followed to achieve goals and accomplishments. On the other hand, fulfillment is described as an art, with no specific formula but rather a subjective experience based on individual feelings and emotions. --Success is not a guarantee of fulfillment: The speaker emphasizes that there are cases where indivi...
How Empowering Your Team Can Lead To Freedom
May 21, 2023 11:00 - 23 minutes - 22 MBKey Takeaways: --> Leadership is about making a positive impact: True leadership goes beyond titles and recognition. It's about using your position to create meaningful change and positively influence others. --> Foundational qualities of a good leader: Kindness, fairness, and integrity are essential traits for effective leadership. Treating others with respect and acting with integrity forms the basis of strong leadership. --> Outcome-based decision-making: Instead of focusing on rigid ...
Innovative Solutions For Plateauing Salons
May 14, 2023 13:00 - 22 minutes - 20.2 MBDoug Campbell joins Kayla Swanson as they talk about what it looks like to own a business, especially a salon business. Doug talks about what it has looked like for him to plateau in his business over the last 18 years of owning multiple salons, a barber shop, and a restaurant. We dive deep into what to do if you feel that plateau in your business, and what to address and implement to move your business forward.
Get Ahead Of The Game With AI In Your Salon
May 07, 2023 17:00 - 29 minutes - 27.1 MB1:14 -- What is AI? 3:15 -- As a salon owner, is AI coming for my job? (Maybe... let me explain) 5:36 -- A perspective shift that may challenge your resistance 6:45 -- The technology adoption life cycle 10:28 -- The biggest MIND-BLOWING part about AI 14:45 -- How is AI going to impact your salon? 16:20 -- How to utilize ChatGPT in your salon 23:20 -- The BEST PART of using AI 27:10 -- if you STILL are hesitant
How To Delegate To Your Salon Staff?
April 30, 2023 17:00 - 31 minutes - 28.4 MBKey Takeaways: 04:50 - Ideas & Sticky Notes 06:41 - The head trash of delegating 10:28 - The guilt of delegating 19:00 - The handoff while delegating 22:00 - Delegating ownership instead of end goals 28:20 - You and I together, not You vs. I Quotes: “One of the biggest problems I see in Salon Owners is that they don’t delegate enough.” (06:08)(Jason Everett) “Your job as the leader and owner is to empower other people to be better at things.” (8:59)(Jason Everett) “Be really gratef...
How to Survive the Coming Inflation
September 09, 2022 13:00 - 32 minutes - 29.4 MBTakeaways: 03:31 - The definition of inflation 07:04 - How to know if you’re charging a good amount as prices for everything rise 08:18 - When’s the last time you raised your prices? 11:02 - Why NOW is the best time ever to raise prices 20:00 - The rule of 72 Quotes: “You've got too much money chasing too few goods.” David Phelps (03:50) “Because you can only feel like, you know, what, push prices so much, right?” David Phelps (05:53) “if you just understand that there are people who...
What Should You Call Your Front Desk?
September 08, 2022 19:00 - 24 minutes - 22.8 MBTakeaways: 02:06 - The Sales Desk 03:49 - The sales desk structure 04:45 - Do you need a sales mindset shift? 08:12 -The “People also bought…” model 14:39 - How to incentivize both stylist and front desk to sell retail together Quotes: “I don't sell. Sell's a dirty four letter word that we don't talk about.” Jason Everett (01:44) “That sales desk person's job is to not only follow up on everything that, that the stylist set or the nail tech set or the aesthetician set, but also to sa...