Episode 42: #42: Joe Caprio of Chorus,ai—Using Customer Conversations to Drive 1-on-1 Sales Coaching

Sales Leadership Podcast

English - April 16, 2019 04:00 - 51 minutes - 23.4 MB - ★★★★★ - 146 ratings
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Previous Episode: Episode 41: #41: Tim Clarke of UNCrushed—How Salespeople Can Prevent Burnout And Have A Successful Career

Next Episode: Episode 43: #43: Kharisma Moraski of Conversica - A Milestone Approach to Sales Leadership

Less than 5% of sales call information makes it into Salesforce. You can't improve what you don't fully understand, so Joe says to find a way to see what's working. Find a way to see exactly what your customers are saying. If you have a genuine desire to help customers, you will find time to do it. Having systems for interacting with customers and potential customers is how you eliminate variance at scale, which Joe says is a key to entering high-growth mode.