Introducing the Orenda Help Desk in Pool Service Software (PSS)

Rule Your Pool

English - October 27, 2021 13:00 - 23 minutes - 21.5 MB
Chemistry Science Education How To swimming pool rule your pool four pillars orenda academy orenda technologies pool chemicals water chemistry chlorine water treatment pool chemistry Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

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00:00 - Intro

00:49 - Today's episode is about addressing problem pools in the most efficient way

02:02 - Introducing Gus Velez, founder of Pool Service Software

04:36 - PSS users are pool service professionals

07:35 - They had a few chemistry support tickets come in, and they are not chemistry experts. So they went out looking for a partner who can help their users with water chemistry. They found Orenda.

10:28 - When you call Orenda, it's most helpful if you give us the right info about the pool. Photos, chemistry history, age of the pool, etc.

13:47 - Users can just touch a button in PSS and it sends the pool's information–and the user's question–directly to Orenda.

16:32 - PSS also has a web-based dashboard, and business owners can also request Orenda support on behalf of their employees.

18:54 - This integration makes our job easier at Orenda, because we have the right information to answer questions faster.

20:59 - Thanks for listening!

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