Coronavirus: Banks' relief efforts not enough

High street banks are taking flak for not doing enough to support those Kiwis who are struggling financially during the Covid-19 lockdown. Critics say efforts trumpeted loudly as "customer care", such as mortgage deferrals, aren't actually helping. The amount of money that banks funnel to charity is also being described as a bare minimum but the financial institutions say profits are hurting right now and they're doing what they can. Emma Hatton reports.