Avoiding Ethical Pitfalls from the Dark Side of Revenue Management

Hi, welcome to another Expert Insights discussion



Today we are joined by Connor Vanderholm from Topline, one of our Expert Partners,



Following his recent article outlining some of the revenue management practices that could be considered to run a little close to unethical, we felt compelled to hear the words from his own mouth and get a slightly deeper insight



Obviously what are, or are not, ethical boundaries is a personal viewpoint, and this conversation is far from preachy, but, in our opinion, it does hold a mirror up to some of the techniques used which might lead to a guest feeling more like a walking ATM, than a welcome visitor.



Hope you enjoy the conversation



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Here is the YouTube link: https://youtu.be/5Tt04BJhKuE



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