Renewal: A Customer Success Meditation Series
11 episodes - English - Latest episode: over 3 years ago - ★★★★★ - 1 ratingWe spend our working lives making our customers happy, but what about ourselves? This is the world's first meditation series designed specifically for Customer Success professionals. For 7 days, we will be guiding you through how you can use meditation to take care of your mind and mental health just like you take care of your customers.
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Episodes
[Trailer] What is Renewal?
December 11, 2020 01:40 - 1 minute - 931 KBWe spend our working lives making our customers happy, but what about ourselves? This is the world's first meditation series designed specifically for Customer Success professionals. For 7 days, we will be guiding you through how you can use meditation to take care of your mind and mental health just like you take care of your customers.
Day 1- Posture and Peace
December 11, 2020 01:35 - 11 minutes - 10.3 MBThere is no wrong way to meditate. On today's meditation, we guide you through step by step how you can practice meditation in a way that's comfortable and works for you.
Day 2- Stress Mitigation Through Visualization
December 11, 2020 01:30 - 10 minutes - 9.37 MBThere are many tools we can use to find peace amidst a flurry of zoom calls. On today's meditation, we will be learning a powerful technique called visualization. This helps us practice mindfulness by walking through our own minds.
Day 3- Finding Positivity
December 11, 2020 01:25 - 11 minutes - 10.2 MBThere will always be days where things don't go our way as Customer Success professionals. On today's meditation, we will explore how to find positivity in any situation.
Day 4- Imagination Vacation
December 11, 2020 01:20 - 10 minutes - 9.3 MBWhile we might be stuck where we live and only see the outside world through zoom calls, we can still have a vacation in our minds! On today's episode, we have another visualization to help you escape the stresses of Customer Success.
Day 5- Improving Relationships
December 11, 2020 01:15 - 12 minutes - 11.8 MBWe may not always see eye to eye with our customers, and some customer situations can be particularly challenging. On today's episode, we look at a meditation to help us not only improve our customer relationships but any relationships we have in our life.
Day 6- Dealing With Challenging Customers
December 11, 2020 01:10 - 10 minutes - 9.28 MBSometimes our customers (as much as we love them) take our their frustrations on us. On today's meditation, we explore a method that can help us calm and heal after those experiences. We will also learn how we can better react, communicate and resolve issues when they occur.
Day 7- Focusing on Healing
December 11, 2020 01:05 - 9 minutes - 8.46 MBCongratulations, you have made it to our final meditation in the series! On today's meditation, we will look at where we have been feeling the most stress and how we can begin to heal.
[Bonus] Breathing Exercise for Dealing With a Frustrated Customer
December 11, 2020 01:00 - 1 minute - 1.75 MBWhen you have to deal with a frustrated customer, turn to this brief exercise to calm your body and mind.
[Bonus] Breathing Exercise for When a Situation Is Out of Your Control
December 11, 2020 00:55 - 1 minute - 1.65 MBIt can be difficult to stay calm when things get out of hand. Use this brief exercise to center yourself when dealing with factors outside of your control.
[Bonus] Breathing Exercise for When You Feel Like There’s Not Enough Time to Get Things Done
December 11, 2020 00:50 - 1 minute - 1.47 MBIn Customer Success, you have to wear a lot of hats! With everything you do for your customers, it can often feel like you don't have enough hours in the day to get it all done. Turn to this brief exercise to help resolve your anxiety.