What To Say To Keep You From Losing Your Temper

Do you find yourself getting angry when people say certain things to you?

Would you like to keep your cool and respond differently?

The key is to be prepared?

Here are six responses:

“I’m sorry, what do you mean by that?” (When someone says something to you so crazy)“What do you think I meant by that?” (If you suspect you offended someone)“I’m listening, so tell me—what’s going on?” (If someone is angry this question can calm them down)“I don’t understand; could you explain that to me?” (Communication feels stuck, getting frustrating, it's not moving forward)“How would you respond to that if you were me?” (If someone is rude or disrespectful)“What do you need most from me right now?” (Keep other person's anger from escalating )

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