95. Jeremy Harms, Core Contact — When the Client becomes the Promoter
Personal Injury Mastermind
English - October 28, 2021 07:00 - 37 minutes - ★★★★★ - 21 ratingsEntrepreneurship Business Society & Culture Personal Journals personal injury lawyer personal injury marketing pimm chris dreyer law firm attorney lawyer seo law firm marketing personal injury Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Jeremy Harms is the co founder of Core Contact, a Legal Customer Experience (CX) service that helps firms impress their clients out of the gate, and maintain strong communications throughout the journey.
In this episode, Jeremy shares some of his best tips for leveling up your client communications, and breaks down how to turn those happy customers into your own grassroots marketing team!
What’s In This Episode?
Who is Jeremy Harms?
Why is CX so important to the legal industry in particular?
What are the most effective formats for Client - Attorney communications?
How can improving your CX process encourage more client referrals?
Why is data and feedback collection so beneficial for CX and what are the best ways to gather that information?
How do CX specialists integrate themselves into legal companies in a way that ensures seamless results?
Jeremy Harms is the co founder of Core Contact, a Legal Customer Experience (CX) service that helps firms impress their clients out of the gate, and maintain strong communications throughout the journey.
In this episode, Jeremy shares some of his best tips for leveling up your client communications, and breaks down how to turn those happy customers into your own grassroots marketing team!
What’s In This Episode?Who is Jeremy Harms?
Why is CX so important to the legal industry in particular?
What are the most effective formats for Client - Attorney communications?
How can improving your CX process encourage more client referrals?
Why is data and feedback collection so beneficial for CX and what are the best ways to gather that information?
How do CX specialists integrate themselves into legal companies in a way that ensures seamless results?