RL042 Zsigmond Rab on Enterprise Support
Radio Liferay
English - December 04, 2014 16:30 - 11 minutes - 5.38 MB - ★★★★★ - 10 ratingsTechnology Education How To english liferay olafkock Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
At Devcon, I took the opportunity to meet several people - stay tuned for several more episodes during the rest of this year. For this episode, I spoke with Zsigmond Rab. Zsigmond is Lead Engineer, Technical Support & Trainer at Liferay Hungary. This is a short and informal tongue-in-cheek talk about support-related issues.
(More notes and links available in HTML version of this paragraph and in the blogpost linked to the episode)
At Devcon, I took the opportunity to meet several people - stay tuned for several more episodes during the rest of this year. For this episode, I spoke with Zsigmond Rab. Zsigmond is Lead Engineer, Technical Support & Trainer at Liferay Hungary. This is a short and informal tongue-in-cheek talk about support-related issues.
We talked and joked about
The structure of the Hungarian Support teams
How bugs unexpected features are handled
How to make sure that these don't show up again in the next version
Fixpacks, Hotfixes, Servicepacks
Other worldwide support teams
You might or might not know that Liferay's business is built on Enterprise Edition - and specifically on the support services that we offer here. This is what keeps the new versions coming. This episode is meant to give you some information about the procedures that happen when you (as a customer) file an issue for Liferay support. Compared to the actual internal workflow, this is simplified, but gives sufficient insight. If you want more details, please comment.