timestamps:

4:30 - 3 Levels of Listening
4: 35 Listening to Speak
4:52: Listen to Hear
5:18 Listen to Understand/Global Listening
7:11 Have Empathy
7:34 Affective Empathy / Emotional Empathy
7:58 Cognitive Empathy

Learned from a leadership academy class. Other terms may be used for the different levels of listening and different types of empathy.

Sites:

https://www.verywellmind.com/cognitive-and-emotional-empathy-4582389#:~:text=Affective%20empathy%2C%20which%20involves%20the,another%20way%20to%20show%20empathy

https://medium.com/swlh/strategic-leadership-the-3-levels-of-listening-e3f0c27f8d01

https://www.bettermanager.us/post/levels-of-listening


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