Profiles in Prosperity
138 episodes - English - Latest episode: 4 days ago - ★★★★★ - 23 ratingsDo you like stories about business? I do! I’m endlessly fascinated by the creative and innovative strategies business people employ to build their businesses. I love the stories of how businesses were started, bought, sold, grown, failed, and the stories of pitfalls and advances. They’re all interesting. As someone who runs a business and advises others who run businesses, I find the stories useful and informative as well as cautionary and inspirational.
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Episodes
87 - Tracie Harper - The Sales Professional
February 17, 2022 13:00 - 24 minutes - 10.2 MBTracie Harper is Sales Manager at Daffan Mechanical, a skilled sales representative, and a great sales coach. Tracie recounts how she got started in the HVAC industry, explains how she built a sales team, and gives us three incredible tips for comfort advisors.
86 - Dave Rothacker - Top 3 Books of 2021
January 25, 2022 16:00 - 19 minutes - 8.41 MBDave Rothacker, the mighty master of business books, gives us his top three books of 2021, plus a few extra recommendations. Here’s what you should be reading!
85 - Danielle Putnam – 2021 Woman of the Year
December 19, 2021 03:07 - 19 minutes - 8.31 MBThis year Danielle Putnam was named Woman of the Year at Service World Expo. Danielle is President of The New Flat Rate and volunteered as President of Women in HVACR. Danielle talks about her career, the founding of The New Flat Rate, why flat rate pricing works so well, and getting more women involved in the trades.
85 - Danielle Putnam – 2020 Woman of the Year
December 13, 2021 13:00 - 8.31 MBThis year Danielle Putnam was named Woman of the Year at Service World Expo. Danielle is President of The New Flat Rate and volunteered as President of Women in HVACR. Danielle talks about her career, the founding of The New Flat Rate, why flat rate pricing works so well, and getting more women involved in the trades.
84 - Brandi Szeker - Social Media For Your Business
November 22, 2021 18:00 - 12 minutes - 5.28 MBService Nation’s own social media expert, Brandi Szeker, joins us to discuss some simple strategies businesses can use to be effective on social media.
83 - Dan Cherrie - It’s Not Your Grandfather’s Kickoff Party
November 01, 2021 22:41 - 24 minutes - 10.4 MBDan Cherrie, General Manager of Quality Degree, is a very smart guy with a diverse background and a successful track record. Among the many things to admire about Dan is the unique annual kickoff meeting they developed at Quality Degree.
82 - Renee Lucas - Renee's Rules
October 19, 2021 15:00 - 34 minutes - 14.2 MBRenee Lucas, co-owner of LCS Heating and Cooling in Indianapolis, tells us about her business and her top rules for success in the HVAC industry. You won’t want to miss it!
81 - Dirk Payne - Starting Over
September 21, 2021 12:00 - 12 minutes - 5.56 MBDirk Payne is the owner of Sunshine Plumbing & Backflow Prevention in Baton Rouge, Louisiana. Dirk shares his story of how a natural disaster completely destroyed his business, and how he rebuilt it into a thriving operation.
80 - Glen Wojcik - An Acquisition
June 25, 2021 12:00 - 14 minutes - 6.28 MBGlen Wojcik is the owner of Pioneer Valley Environmental in Ware, Massachusetts. Glen joins us to share his experience with a recent acquisition and what he learned through the process.
79 - Tom Peregrino - Contractor of the Year
June 08, 2021 12:00 - 24 minutes - 10.4 MBTom Peregrino of Daffan Mechanical recently won the prestigious Contractor of the Year award. Tom joins us to discuss his unusual entry into the industry, his path to success, and how he gives back to his community. You won’t want to miss it!
78 - Mike O'Connell - PowerPay
May 14, 2021 13:00 - 15 minutes - 6.5 MBMike O’Connell is the Director of Strategic Accounts and Partnerships at PowerPay and has a deep understanding of the benefits of consumer financing. Mike joins us to discuss home improvement financing and some best practices for offering financing options to customers in our industry.
77 - Nancy O'Hare-Zika - Marketing Ideas You Need
April 16, 2021 16:00 - 22 minutes - 9.28 MBNancy O’Hare-Zika is owner of Yellow Dog Creative in Michigan, focusing on the marketing needs of companies in the skilled trades industry. Nancy shares some great low-cost ways to market your business, as well as sharing some current trends in marketing. You can contact Nancy through her website, https://yellowdogcreative.com.
76 - Nikolai Matveev - Cardinal Plumbing, Heating & Air
March 18, 2021 12:00 - 19 minutes - 8.15 MBIn 2005 Nikolai Matveev came to the USA speaking no English and with no experience in our industry. Flash forward to the present and he’s an owner of a large, successful Plumbing and HVAC business that he and his business partner started in 2013. How did he do it?
75 - Chandler Pernell - Building and Growing
March 01, 2021 19:00 - 22 minutes - 9.65 MBChandler Pernell is going to be a force in our industry. He joins us to share his story of how he joined our industry, how he transitioned his role within the family business, and his vision for the future.
74 - Dave Rothacker - Best Books of 2020
February 11, 2021 13:00 - 18 minutes - 7.75 MBThe Best Bibliophile returns to tell us about the top business books he read in 2020. And he has a special offer for listeners of this podcast.
73 - Colleen Keyworth - Woman of the Year
February 02, 2021 13:00 - 15 minutes - 6.69 MBColleen Keyworth is the 2020 Woman of the Year. Colleen is the Director of Sales and Marketing for Online Access, an HVAC web marketing company located in Michigan. Colleen has a multi-faceted perspective on the industry. She gives us a bit of her professional history, and helps us with ideas to improve employee recruiting.
72 - Tim Boudreaux - Tim’s Air Conditioning
January 12, 2021 13:00 - 14 minutes - 6.37 MBIn 1983 a young Tim Boudreaux started Tim’s Air Conditioning. Thirty-seven years later he sold it and is heading off into a well-funded, adventurous, and active retirement. In this episode Tim generously shares the story of his company and some of what he learned along the way including: his valued relationship with Lennox, Vicki LaPlant, Focus on the Future, an enterprising yellow page rep, moving to a bigger market, business processes, and more. Tim built a great company and Tim’s success ...
71 - Lorri Allen - The Soundbite Coach
December 23, 2020 13:00 - 25 minutes - 10.8 MBIf you’re in business very long, you will eventually have an opportunity to interact with the media, for good or for bad. How you manage that interaction can make a big difference for your company. Lorri Allen, the Soundbite Coach, is an expert on all aspects of the modern media. You need to know what she can tell you.
70 - Lori Stickling - Covenant Plumbing
December 08, 2020 13:00 - 16 minutes - 7.07 MBLori and Delayne Stickling are growing their family business. This is definitely a company to watch. What are they doing to grow and improve?
69 - Jason Ball - Giving Back
November 24, 2020 13:00 - 15 minutes - 6.86 MBThanksgiving is the best of holidays! Appropriate for this great holiday season, we speak with Jason Ball, president and owner of Artic Bear, who is well-known for his great company and his involvement in the community. Please listen to the very end; I’ve got a small request for you.
68 - Lori Tschohl - Burgers to Bangles to Pipe
November 17, 2020 13:00 - 21 minutes - 9.12 MBLori Tschohl is the owner of Eagle Pipe and Mechanical in Port Ludlow, Washington. An amazing businessperson with a unique path into the HVAC industry, Lori shares how she went from a career owning several McDonalds restaurants, to starting two jewelry stores, and then becoming a business owner in HVAC.
67 - Mark Matteson - The Guru of Success
October 13, 2020 12:00 - 18 minutes - 7.7 MBI think of Mark Matteson as the Guru of Success. He’s also a best-selling author, international speaker, and successful consultant. You want more success? Mark gives us some of his steps to success. Follow his steps and you’ll create more success in your life.
66 - Jose Moreira - The Rhino of Profit
September 15, 2020 00:00 - 17 minutes - 7.54 MBJose Moreira is President of Profit Rhino and a very successful entrepreneur. Profit Rhino recently acquired Callahan-Roach, one of the most venerated flat-rate systems in our industry. What will this acquisition accomplish, and what do you need to know? Jose will tell you!
65 - Ben Stark - Did It Again!
August 28, 2020 07:00 - 18 minutes - 7.77 MBBen Stark is one of the most knowledgeable and successful contractors in our industry. He has now built and sold his third HVAC company. You would be correct if you think Ben knows a lot about building and selling HVAC businesses. He shares some of his vast knowledge with us.
64 - Patty Kampmann - Customer Lobby
August 11, 2020 12:00 - 12 minutes - 5.27 MBPatty Kampmann, President of Customer Lobby is relatively new to Customer Lobby and relatively new to our industry. She shares a bit of her background, what she finds exciting about Customer Lobby, and what Customer Lobby can do for contractors.
63 - Dave Bailey: The Flying Plumber
June 24, 2020 18:00 - 9 minutes - 4.32 MBDave Bailey, Plumbing Vertical Market Manager for Service Nation Alliance, tells us about his career, we learn why he’s “The Flying Plumber”, and we discuss the power of the humble checklist.
62 - Ron Smith - Three Tips to Improve Your Business
May 19, 2020 07:00 - 16 minutes - 6.9 MBRon Smith has a long history of innovative success in Residential Service. He was founder of Modern Air in Fort Myers, Florida, founder of Service America, COO of Service Experts, is the author of several books, is in the Contracting Business Hall of Fame, and recognized with many industry awards. He is one of the premier consultants in our industry. If you ask Ron Smith for three business tips, you know you’re not going to get usual boring advice; Ron always delivers great value! So I asked ...
61 - Jim Hinshaw - What Successful Contractors Are Doing Now
May 12, 2020 15:30 - 26 minutes - 11.2 MBJim Hinshaw is the HVAC Vertical Market Manager for Service Nation, an amazing sales trainer, and author of several books. Jim tells us about what some successful contractors are doing during the COVID pandemic to grow, and better serve their customers.
60 - Joe Cunningham - Growing in the Time of COVID
May 05, 2020 18:00 - 17 minutes - 7.33 MBJoe Cunningham is a well known trainer, consultant, and business owner in the HVAC industry. Joe joins us to talk about how he adapted his business to remain successful in the days of the COVID pandemic.
59 - Jason Fox - An HVAC Call Center
April 28, 2020 17:00 - 19 minutes - 8.19 MBMany people talk about creating a successful HVAC call center, but most don’t actually attempt it, and most of those that attempt it either fail or scale back their plans. Jason Fox is the owner of Capital Heating and Cooling, a very successful HVAC company in Wisconsin. He also created a wildly successful call center that is integral to the success of his business. What did Jason do to make it work?
58 - Kelly Schols - Never By The Book
April 21, 2020 11:00 - 19 minutes - 8.41 MBKelly Schols is former president and owner of CPI Plumbing in Washington, and a current author, speaker, coach, and mentor. Kelly joins us to talk about his new book, “Never By The Book” and to share some of his experiences getting through tough times.
57 - Eric Dutton - Leadership in Difficult Times
April 06, 2020 15:00 - 16 minutes - 7.11 MBHow does a great business leader manage to grow in difficult times? Eric Dutton, founder and president of Dutton Plumbing, joins us to discuss the state of his business during the covid pandemic and how he strives for success and growth even through difficult times.
56 - Steve Mores on Indoor Air Quality
March 16, 2020 12:00 - 22 minutes - 9.31 MBSteve Mores, Vice President for Training and Sales for Dynamic Air Quality Solutions talks about killing viruses, how to offer Indoor Air Quality, and shares his vast expertise. You need to know this stuff!
55 - Aaron Ruddick – “I fired my Mom!”
February 17, 2020 16:00 - 19 minutes - 8.19 MBAaron Ruddick is a 30-year veteran of the HVAC industry and a founder and co-owner of Reliable Comfort in Indiana. Reliable Comfort recently experienced tremendous growth. Aaron discusses the company history, growth, his goals for the future, and issues around mixing family and business. Aaron is a fascinating, smart business owner.
54 - Dave Rothacker - Top 3 Books of 2019
January 29, 2020 14:00 - 18 minutes - 7.93 MBDave Rothacker gives us his top 3 books for 2019, and tells us why he thinks they’re great.
53 - Shannon Bartlett - Service World Woman of the Year
December 20, 2019 22:00 - 16 minutes - 6.85 MBShannon Bartlett is the Owner and General Manager of Bartlett Heating and Cooling. Shannon was recently named Service World Woman of the Year. Shannon started working in the family business when she was in middle school. Under Shannon’s guidance Bartlett has experienced tremendous growth. I was particularly interested to hear what she did to grow the business, and her perspectives on women in our industry, and marketing to women.
52 - Thanksgiving 2019
November 26, 2019 18:00 - 4 minutes - 2.25 MBIn honor of Thanksgiving, this podcast episode will be a bit different than usual. Curious?
51 - Merv Blank
November 12, 2019 13:00 - 18 minutes - 7.84 MBMerv Blank, CEO, Owner, and Founder of Air Professional Associates in North Salem, NY joins us to share some his experiences and wisdom built from 40 plus years in our industry. Merv’s a true gentleman, and a very successful businessman. He generously tells us about his businesses and about a recent acquisition. If you get a chance to listen to Merv, you should jump at the opportunity. Here’s your opportunity!
50 - Natalie Schuneman - The Top 5 HR Questions
October 22, 2019 12:00 - 16 minutes - 6.81 MBPeople are the best and the worst things about leading a small business. So we talked with Natalie Schuneman who is an experienced HR consultant with Comprehensive Employment Solutions. She gave us the top five HR questions (and answers!) asked by her clients. You have people in your company? You need to hear what Natalie knows!
49 - Ken Goodrich - Builder of Empires
October 08, 2019 12:00 - 26 minutes - 11.1 MBWith all the experience and success he’s enjoyed, Ken Goodrich should write a book – oh wait, he has written a book! Ken Goodrich shares his industry experience, talks about his book with Michael Gerber, and shares his list of the top things all contractors should know or be doing in their businesses to ensure their success.
48 - Jacques Campeau - Jacques' Gems
September 24, 2019 15:00 - 16 minutes - 6.99 MBJacques Campeau is the Owner, President, and Founder of Campeau Heating in Sudbury, Ontario. Campeau Heating is a strong, well-respected business with great family values. Jacques is a wise man with tremendous experience and a great perspective. We asked him to give us “Jacques’ Gems” – his guidelines for success in business and life.
47 - Michael Gerber - Three Things to Focus on
September 03, 2019 12:00 - 16 minutes - 6.94 MBE-Myth author and speaker Michael Gerber talks about the 3 areas contractors overlook.
46 - Dave Squires - Online Marketing
July 02, 2019 12:00 - 30 minutes - 12.4 MBDave Squires, co-owner of Vincent’s Heating & Plumbing, and Contractor’s Online-Access, has 40 years in the HVAC and Plumbing industry, and is a leader in developing website resources specifically for the residential service industry. He teaches us about some fascinating online marketing methods and tools that will boost your online presence.
45 - Brigham Dickinson - CSR Training
June 04, 2019 17:00 - 18 minutes - 7.7 MBBrigham Dickinson is President and founder of Power Selling Pros, a leading coaching and training firm in the industry. Brigham talks about properly training customer service representatives, CSRs, and how, by doing so, you can maximize your business performance.
44 - Dave Rothacker's Books
May 21, 2019 12:00 - 14 minutes - 6.33 MBDave Rothacker, recently honored as an industry “Servant Leader”, is back with book recommendations. Dave is a voracious reader of books, his recommendations are excellent, and I’m always eager to find out what books he recommends.
43 - Jason Henderson - It’s All About We
May 07, 2019 12:00 - 34 minutes - 14 MBJason Henderson is the President and Founder of Best Air Conditioning Plumbing Repair in Las Vegas, Nevada. Jason’s an industry veteran, but his company is very new. Jason and his team have achieved amazing growth in a short time. How did they do it? We also ask Jason for his 4 rules for business. They’re gems!
42 - Steve Miles - The Innovator
April 23, 2019 12:00 - 15 minutes - 6.57 MBRelentless innovation is a powerful competitive advantage. Steve Miles, Vice President and CEO of Jerry Kelly, joins us to discuss innovation and how he made his company a standout for customers and coworkers.
41 - Bob Larson - Positively Affecting Lives
April 09, 2019 12:00 - 12 minutes - 5.3 MBBob Larson, founder and President of Bob Larson Plumbing, tells us how he entered the industry, how he achieved such an amazing growth rate, and how teaching other plumbers and developing a positive company culture has helped his business to thrive.
40 - Shawn Henson - The Amazing Startup
March 26, 2019 15:00 - 20 minutes - 8.39 MBYour Home Services, might be the fastest growing residential home services startup we have ever seen. We talk with Shawn Henson, Vice President of Your Home Services, and find out how they achieved this amazing growth.
39 - Eric Dutton - 5 Business Rules
March 12, 2019 12:00 - 18 minutes - 7.71 MBEric Dutton, founder and president of Dutton Plumbing, returns to Profiles in Prosperity for a second interview. This time we asked Eric for 5 rules he uses to run his business. Be ready for some out-of-the box thinking. You’ll be surprised, amazed, impressed, and pleased with what you’ve learned.