Customer success is your success (Lisa Schreiber, Chief Customer Officer, BlackLine)

Zero To Exit

English - March 22, 2021 06:00 - 53 minutes - 36.6 MB
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Lisa Schreiber is Chief Customer Officer at BlackLine. Lisa has spent over 2 decades in IT and Customer success roles in start-ups through Fortune 500 companies including Forcepoint, Oracle, GoldenGate, Charles Schwab and Apple. In SaaS business, they say, 100% of your time should be spent on customer retention. In this pod, Lisa shares her valuable insights on why Customer Success is such a critical function in SaaS product companies.