Episode 4: Adventures in Customer Support with Aaron Wheeler
Podcast | Support Driven
English - January 22, 2014 14:12 - 48.6 MB - ★★★★★ - 3 ratingsCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
From the Wastes of Apathy to the Mountains of Chat Skeptics, Aaron Wheeler of Moz shares the stories behind his quests in building empathy within the company for the customer to quantifying the value of live chat and more. Using the power of metrics, wit and hard work, his stories will give you inspiration for […]
The post Episode 4: Adventures in Customer Support with Aaron Wheeler appeared first on Support Driven.
From the Wastes of Apathy to the Mountains of Chat Skeptics, Aaron Wheeler of Moz shares the stories behind his quests in building empathy within the company for the customer to quantifying the value of live chat and more. Using the power of metrics, wit and hard work, his stories will give you inspiration for your own adventures.
Show Notes:
Using Metrics to Guide Your Customer Service Adventure Video
Using Metrics to Guide Your Customer Service Adventure Slides
Moz
@aaron_wheeler
The post Episode 4: Adventures in Customer Support with Aaron Wheeler appeared first on Support Driven.