S1E17 Create An Unforgettable Guest Experience
Pivot & Pause - A Podcast for Beauty Industry Leaders.
English - March 08, 2021 10:00 - 14 minutes - 10.3 MB - ★★★★★ - 6 ratingsEntrepreneurship Business Arts Fashion & Beauty hair salon spa hairstylist beauty business hairsalon aesthetician brand artist Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: S1E16 Does Monat have a Place in the Professional Beauty World?
Next Episode: S1E19 Profit Lab for Beauty Bosses
Think about the time you experienced exceptional customer service or the time you left somewhere thinking, “WOW, that was amazing.” That particular experience would be quite prominent in your mind. Because certain senses might bring you back to that extraordinary moment, a specific smell might trigger emotions and bring you back to that time you experienced excellence.
When this happens, it leaves a lasting impression; and that is our goal when creating an experience for our guests.
Not sure how to change your business model from giving a service; to offering an experience? Perfect; let’s chat about it!