PT1 of 2: Conflict Management in Healthcare with Dr. Lee Sharma

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This is part 1 with Dr. Lee Sharma, a gynecologist with extensive experience in healthcare. She discusses the importance of conflict resolution for physicians and highlights how conflicts in healthcare settings impact patient care and physician well-being. Dr. Sharma also emphasizes the need to move beyond positional bargaining and focus on understanding interests to find creative solutions that benefit all parties involved.

Looking for something specific? Here you go!

00:02:04 Conflict resolution improves patient care.

00:08:00 Conflict can escalate quickly.

00:10:15. Focus on shared interests, not positions.

00:16:18 Avoid positional bargaining in negotiations.

00:20:19 Conflict resolution requires understanding and empathy.

00:24:52 Assumptions hinder effective communication.

00:31:11 Motivate and align goals effectively.

Dr. Lee Sharma is a gynecologist with a rich background in healthcare and conflict resolution. She has been practicing in Auburn, Alabama, since 1997 and holds a master's degree in conflict resolution. Dr. Sharma has worked with hospitals and medical practices as a mediator and has been an advocate for patients through various medical organizations. Her expertise lies in improving patient care and physician well-being through effective conflict resolution.

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