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New Face of Customer Service 3
Pega Resources - Podcasts
English - July 05, 2013 16:37 - 17.1 MB - ★★★★ - 2 ratingsBusiness News Business News pega pegasystems bpm bpms Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: New Face of Customer Service 2
In the third chapter of a discussion with contact center industry experts Brad Cleveland and Terri Pennypacker, the podcast explores how social media can energize and fuel a process transformation in traditional customer service. Rather than regard social customer service as an unwinnable challenge, forward thinking customer service and engagement contact center managers can find rich insight in social input, and convert service issues into new loyalty.