Goals, ambitions, targets. Things you want, things you strive for. You see what you want, but what about the things you don’t? How does learning to say no more often get you more business and make more off each one? What must you say no to, in order to make your goals become yes? How saying no can save a life Why it will increase your business A surprising shift in the way we think about failed repairs When to say no to:  Insurance estimates Car owners Shop managers SHOWNOTES Episodes Mentioned: hail car buyers strange behavior how to work hail and not get ripped off