Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business
57 episodes - English - Latest episode: 6 months ago -Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of credit management and accounts receivable. "Legal Collections (and How to Avoid Going to Court)," "Debt Doesn't Die: Estate Collections," and "How Professional Collectors Recover More," are just a few areas covered with rare industry insights. There's no show like it!
Host Bryn Griffiths talks with guests including published authors, veteran collectors, accounts receivable trainers—and Brian Summerfelt, the CEO of MetCredit, North America's leader in ethical business debt collection, to examine all sides of debt recovery. Most importantly, you'll learn how to improve your business' cash flow—and put an end to bad debt forever.
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Episodes
Weathering Disruption in the Financial Services Industry, with Mark Daprato
October 31, 2023 16:01 - 21 minutes - 30 MBHost Bryn Griffiths is joined by Mark Daprato, a board member of the Receivables Management Association of Canada and the organizer of its upcoming National Conference on Nov 14. This year's conference has a bold and thought-provoking theme: "Weathering Disruption in the Financial Services Industry." Mark shares insights into the conference's focus on the massive disruption happening in the finance and working environment, including the impact of AI, the changing economic landscape,...
How Executors Navigate Estate Administration in a Digital World, with Ari Brojde
August 10, 2023 18:56 - 24 minutes - 33.2 MBDelve into the world of estate administration in the digital age with our guest, Ari Brojde, CEO of Estateably. Host Bryn Griffiths uncovers the secrets behind efficiently managing debts, distributing assets, and handling the ever-evolving landscape of managing and closing estates. Ari shares his journey, from recognizing industry pain points to creating a revolutionary software platform that simplifies the process for professionals and beneficiaries alike. Discover the importance o...
This Big Win for Civil Debt Litigation Could be Contagious, with Tim Browatzke
June 06, 2023 19:00 - 18 minutes - 25.9 MBSmall Claims Court just became bigger, at least in one jurisdiction. In the Canadian province of Alberta, the limit for civil litigation in the Provincial Court system has recently doubled from CAD $50,000 to $100,000. This means Albertans and agents like MetCredit can go to court without a lawyer in the province to collect much larger debts, benefitting from reduced costs and shorter wait times. Tim Browatzke is MetCredit’s Manager of Corporate Integrity and Legal Strategies, and h...
Upping Your Game (and Pay Grade) in the Credit Industry, with David Hopkyns
February 14, 2023 01:25 - 21 minutes - 19.3 MBThe Credit and Receivables Management Industry is a complex one. Yet for ages, there was no standardized training or certification for credit professionals. David Hopkyns, ACI, has helped change that in his work as National Director for the Prairies of the Credit Institute of Canada, which today has nearly 2,000 members across the country. The CIC has built a respected roster of certification programs awarding professional designations including Certified Credit Professional (CCP). ...
Understanding Consumer Proposals and Bankruptcy with Rhonda Fox-Miles
January 12, 2023 18:54 - 24 minutes - 22.4 MBWhen debt piles up and becomes unmanageable, what can you do? More people than ever are turning to consumer proposals and even bankruptcy as a way out. The promises you hear in advertisements sound liberating—but is there another side to taking drastic measures? Rhonda Fox-Miles, a licensed bankruptcy trustee since 1999 and Registered Social worker, talks with host Bryn Griffiths about the good, bad and ugly sides of these options, and what else you can do to take care of debt withou...
Getting Cutting-Edge in Accounts Receivables Management with George Preece
December 21, 2022 11:04 - 19 minutes - 17.9 MBThe Receivables Management world is a magnifier of business challenges. Whenever the economy becomes difficult, the credit world is in for a ride. MetCredit's central region business development manager George Preece is a credit industry veteran who co-founded the Receivable Management Institute (RMA) more than a decade ago. He joins host Bryn Griffiths to talk about improving collections through connecting with peers, regulators and technology leaders — and how you can get on the c...
Collecting Debt Better Through Tech and Transparency, with Tyler Wonderlic
December 01, 2022 03:45 - 20 minutes - 18.5 MBIf you’re like most people, you seldom answer phone calls from anyone you don’t recognize. And for good reason. A universal surge in spam calls and fraudulent players (usually spoofing outgoing numbers) has tarnished our trust in conventional caller IDs. For a telephone-centric company like MetCredit, this behavioural change has been a huge challenge in reaching consumers. And as has often been the case, technology is the solution. MetCredit has recently partnered with Hiya to displa...
Scaling up Your Career in Credit, with Credit Institute GM Nawshad Khadaroo
October 12, 2022 10:42 - 21 minutes - 19.5 MBWorking in the credit industry is an opportunity to make an impact on businesses, individuals and the economy itself. But how do you stay fresh, inspired and on top of your game? Host Bryn Griffiths joins Credit Institute of Canada General Manager Nawshad Khadaroo to talk about how being part of an engaged community provides learning, education and support, while linking you with others who keep the wheels of business turning.
The Power of Business Data in Receivables Management, with Stephanie Flierjans
September 12, 2022 10:04 - 20 minutes - 18.7 MBDun & Bradstreet has evolved a lot in its 173-year history. Now the world's largest trade payment database with over 360 million lines of global trade, it is known by most business people as a risk company for credit reporting. As D&B's director of data acquisitions, Stephanie Flierjans has spent most of her 35-year career with the company. In this episode, she tells host Bryn Griffiths how trade data can de-risk accounts receivable management, and how to create a system that direct...
When Receivables Keep CEOs Up at Night, With Martin Hunter
August 04, 2022 20:34 - 30 minutes - 28 MBA lot of things keep CEOs up at night, from HR and supply chain issues to operational challenges and cash flow. But most often it's cash flow. Host Bryn Griffiths is joined by Martin Hunter, managing partner of URGEO, a company specializing in helping CEOs achieve operational excellence, to discuss why accounts receivable are such a challenge—and how leaders can solve it to focus on their real job! Martin is also the creator of the “What CEOs Talk About” podcast, where he tears do...
Lucky You: How a Job in Collections Can Change Your Life, with Tim Paulsen
July 26, 2022 10:00 - 28 minutes - 26.6 MBEver thought of a job in collections? Many successful collectors never did, and now can’t imagine themselves in any other career. Author and trainer Tim Paulsen returns to Overdue Advice to share advice for accounts receivable management teams and collectors—and shines light on the life-changing magic of working in collections.
When to Litigate and When to Use a Collection Agency, with Howard J. Sniderman, QC
June 02, 2022 10:10 - 34 minutes - 32.1 MBWhen a customer decides not to pay your invoice, what do you do? Should you sue, or take the file to your collection agency? It's not always an easy question, and one that lawyer Howard "Howie" J. Sniderman has helped business leaders answer for decades. After listening to this episode, you'll be equipped to make the decision for yourself! Learn how to create emotional distance from the problem, how to know if there's a “pot of gold at the end of the rainbow” if a dispute is like...
How a Collection Agency is Your Company’s New Best Friend, With David Hopkyns
May 18, 2022 09:45 - 27 minutes - 24.9 MBWhat happens when you send an account to collections? What will the collection agency do—and what won't they? What kind of businesses are best suited to use a collection agency? MetCredit VP Business Development and industry veteran David Hopkyns joins host Bryn Griffiths to open the Overdue Advice mailbag and answers these and other questions listeners frequently ask us. Join Bryn and David as they bust myths and provide some surprising revelations. It's an entertaining and ...
Turning Adversity into Advancements, with MetCredit President & CEO Brian Summerfelt
March 01, 2022 11:00 - 20 minutes - 19.1 MBIt's been an incredibly tough two years. At MetCredit, we've always been a people business. In recent years, with competitors outsourcing their call centres overseas, we've taken pride in having real people working from our offices. So the work-from-home orders of COVID-19 threatened our very existence. Many of our contracts with banks, telcos and other large clients prohibited doing exactly what needed to be done to continue our work. It required a marathon of IT work and policy...
The Life-Changing Magic of Working in Collections, with Quinn Yule & Greg Hunka
February 18, 2022 10:50 - 25 minutes - 23.5 MBWhen does a job become more then a 9-to-5 but something that transforms people's lives? Host Bryn Griffiths talks with MetCredit Collection Manager Quinn Yule and Human Resources & Quality Assurance Manager Greg Hunka about their careers with the company, and how it has changed their lives but the lives of many of those with whom they've worked, in the office and even at the receiving end of collection calls. Find out what it takes to be a collector at one of MetCredit's offices C...
Tales from Two Cities: How Edmonton & Halifax Chamber CEOs See the Year Ahead
February 03, 2022 09:06 - 28 minutes - 26.5 MBAfter two years of uncertainty and surprises, what’s next—and how can Canadian businesses plan and grow in such crazy times? MetCredit is a member of more than 50 Chambers of Commerce across Canada, and we love to make use of this great resource. In this episode, host Bryn Griffiths talks to Jeffrey Sundquist, President and CEO of the Edmonton Chamber of Commerce and Patrick Sullivan, President and CEO of the Halifax Chamber about how two very different Canadian cities are facing ...
How AI is a Game Changer in Debt Collection, with Anand Mahurkar
November 19, 2021 14:02 - 23 minutes - 21.2 MBArtificial Intelligence is a more than a hot-button topic lately. It's a group of technologies that is revolutionizing our way of life. From asking Siri on your smartwatch to the emergence of self-driving cars, machine learning and computers that “think” are rapidly working their way into every home, office and garage—as well as our pockets and wrists. Anand Mahurkar spent three years on the advisory team for IBM’s Watson before founding Boston-based Findability Sciences. The AI t...
What it Takes to be a Collection Agent, with Collectors Ourvashi, Zak and Jay
October 22, 2021 13:05 - 24 minutes - 22 MBEver wondered what it’s like for the people who make collection calls for a living? Meet Ourvashi, Zak and Jay, three collectors at MetCredit. Learn why Jay, a former nurse and father of three, Ourvashi with a Bachelor of Commerce in Accounting and Finance, and Zak, a university graduate with loads of ambition, decided to work at MetCredit — and thrived in their professional and personal lives. Succeeding in collections takes commitment and tenacity — and these three very different ...
Debt Protesters: Can Debtors Turn the Tables on Collections?
September 09, 2021 15:47 - 22 minutes - 20.9 MBDisputing a bill is not terribly uncommon, and in some cases makes sense. Billing errors can happen, and it’s fair to have them resolved before paying. But imagine claiming you don’t need to pay ANY bills—or even your rent—ever, because you have special status or philosophical separation from your “debtor self” that renders financial obligations null and void. Such are the type of stances taken by people called “Debt Protesters,” despite that their tactics never succeed. Often pre...
Compassion in Debt Recovery, with Michele Murray, Anthony Sabatelli & Raphael Karamichailidis
July 19, 2021 13:00 - 28 minutes - 26.2 MBConsumer debt collection is delicate business at the best of times. Throw in a global pandemic where people’s livelihoods are in doubt, and it becomes exponentially harder. For telecommunications companies, the question becomes more than ever how to help customers, who need their phones and the Internet to work and function, but many of whom are struggling to pay for other essential services—like food and housing. In this landmark episode, host Bryn Griffiths brings together 3 d...
Recovery to Growth: Upgrading Your Mindset with ‘Construction Millionaire Secrets’ Author Dominic Rubino
February 25, 2021 12:00 - 18 minutes - 17.1 MBWhat we need is a deep breath to reset how we think about our businesses. Enter Dominic Rubio - a professional business coach, entrepreneur, host of his own podcast called The Profit Toolbelt. While this episode isn’t specifically about credit and debt recovery, we wanted to hear what Dominic Rubino has to say about planning for the future because the first step to debt recovery, is not to have to worry about it - so, planning. Dominic talks about what that means for planning proc...
Accessing Credit Solutions In A Pandemic, with Jayde Samarzija.
November 19, 2020 13:00 - 18 minutes - 17.1 MBIndividuals, businesses, industries, and governments have struggled to cope with the pandemic. Understanding what’s happening, why, what the risks and dangers are, and what to do about it affects everyone. It’s glib to say, “things are mess,” or “they’re going to be different.” Of course they’re a mess and they’re going to be different, but how? Our guest this episode is going to try to help us wade through debt and credit in the COVID era. If your income in curtailed, even a litt...
Recovering from COVID with Marc Billard
November 12, 2020 21:06 - 18 minutes - 16.9 MBThere’s no need to guess why it’s been months since we recorded a podcast. When the pandemic lockdown happened in March, everyone was scrambling. Well, almost everyone. Businesses without interruption, continuity, or disaster plans, scrambled to make them up as they went along, as if things aren’t hard enough. The fact that people’s incomes were locked down too, complicated matters more. This podcast talks about ways to keep cash, credit, and debt in circulation so your business ca...
Solutions for Unsolvable Debt with Jayde Smarzija, Quinn Yule, & Zack Abdi
March 20, 2020 12:00 - 19 minutes - 26.5 MB“House poor” is more than just a label - when it happens, it’s a real crisis. Quinn Yule is a collections manager at Met Credit, and Zak Abdi is a collections advisor. When debt situations get serious or complex, they’ll refer the file to Jayde Smarzija - a mortgage broker with Canadian Financial Solutions.
Solutions for Unsolvable Debt with Jayde Samarzija, Quinn Yule, & Zack Abdi
March 20, 2020 12:00 - 19 minutes - 26.5 MBIf your customers are consumers, this episode is going to be of special interest. We’re going to pull back the curtain and have a frank discussion with debt collection specialists about how they try to resolve people’s debt problems. Most consumer debts aren’t big - a reminder or call from a third-party collection agency like MetCredit is enough of a wake-up call to get paid. For a minority of people, debt is a big problem. And by big problem, I mean a house-sized problem. “House...
Solutions for Unsolvable Debt with Jayde Samarzija, Quinn Yule, & Zak Abdi
March 20, 2020 12:00 - 20 minutes - 19 MBIf your customers are consumers, this episode is going to be of special interest. We’re going to pull back the curtain and have a frank discussion with debt collection specialists about how they try to resolve people’s debt problems. Most consumer debts aren’t big - a reminder or call from a third-party collection agency like MetCredit is enough of a wake-up call to get paid. For a minority of people, debt is a big problem. And by big problem, I mean a house-sized problem. “House...
Scaling Up Collections Teams for Clients with Murat Akbay
March 02, 2020 13:00 - 19 minutes - 18.1 MBEvery episode of overdue advice is aimed at providing business leaders perspective on how and why debt collection can have a positive effect on your business’s cash flow and customer relationships. By the time some companies contact MetCredit, the pressure of receivables is extreme. MetCredit can usually start collecting within a few days. If it’s a larger client, MetCredit scales up to accommodate the workload. Recently, MetCredit landed a significant new client. Collection Super...
Scaling Up Collections Teams for Clients /w Murat Akbay
March 02, 2020 13:00 - 18 minutes - 25.1 MBMetCredit is creating a new collection team for a significant new client, and Murat Akbay was promoted to manage it. Murat talks about how how training works, why collections is so effective for businesses, and why he needs you on his team.
Careers in Collections - How Long Term Employees Foster Success
February 06, 2020 13:00 - 27 minutes - 24.8 MBThe financial services sector is built on trust. The clearer the contract, the more trust. In debt collection experience is the currency of trust. Debt collection is a people business after all. And MetCredit's people know their business. If you tour MetCredit's offices, you'll see long time service awards of 5, 10, 15 and over 20 years experience. In business, longevity translates as consistency, reliability, and trust. In this episode of overdue advice, we talk to three of MetCre...
Communication Choices for Customers - Flexible Collections w/ Simon Howard
January 23, 2020 13:00 - 23 minutes - 21.4 MBWhen you think about debt collection, you think about a phone call. There was a time when that was more or less true. It's 2020 and the telecom industry has shifted. Cord cutting means landlines aren't as available as they used to be, and there's no phone book for mobile phones. Text messaging have shifted when and where collectors can reach people. Simon Howard is the Canadian Director of Canadian Operations for Illion, an Australian company with a suite of debt "receivables optimization s...
Communication Choices for Customers - Flexible Collections with Simon Howard
January 23, 2020 13:00 - 24 minutes - 22.7 MBWhen you think about debt collection, you think about a phone call. There was a time when that was more or less true. It's 2020 and the telecom industry has shifted. Cord cutting means landlines aren't as available as they used to be, and there's no phone book for mobile phones. Text messaging have shifted when and where collectors can reach people. Simon Howard is the Canadian Director of Canadian Operations for Illion, an Australian company with a suite of debt "receivables opti...
Team-Driven Success: Team Building /w Shawn Virk
January 09, 2020 13:00 - 18 minutes - 16.9 MBSoft skills are hard. Debt collectors get results, but almost entirely through soft skills. Debt collection is, mostly, one person communicating with another. Shawn Virk is a Vice-President at MetCredit and leads the Vancouver team. He’s had special success in building a positive, safe, supportive environment where collectors can thrive, while getting outstanding results.
Team-Driven Success: Team Building with Shawn Virk
January 09, 2020 13:00 - 19 minutes - 18.2 MBWe live in the self-help era. From books to YouTube, you can learn about anything, or learn to do anything. Restoring an old radio, or calibrating a robot motor is one thing. How do you build a team? Soft skills are hard. Debt collectors get results, but almost entirely through soft skills. Debt collection is, mostly, one person communicating with another. Shawn Virk is a Vice-President at MetCredit and leads the Vancouver team. He’s had special success in building a positive, sa...
Keeping Up With Compliance with Greg Hunka
December 27, 2019 13:00 - 20 minutes - 18.4 MBSome industries are regulated more than others. The Financial sector is one of the most high regulated sectors in the Canadian economy. And within finance, debt collection is a unique - and often - ignored corner. But it’s a corner with a lot of legal obligations…so today, we’re talking about compliance. When a company is meeting all its legal obligations, it’s in compliance. Regulations are a way to make sure everyone is playing on a level playing field, by the same rules. If y...
Keeping Up With Compliance w/ Greg Hunka
December 27, 2019 13:00 - 18 minutes - 25.6 MBWhen companies are successful and reach a certain size, compliance becomes a full-time job. At MetCredit, that job belongs to Greg Hunka. Greg is the Quality Assurance Manager at MetCredit. Not only does he have to make sure collection teams are compliant with MetCredit’s own standards, and the law, and with client’s instructions. We did this interview because we wanted to get an overview of compliance - we’ll do a deep dive in a future episode. What I can say is it took weeks to get the int...
Legal Collections in the United States (and how to avoid it) w/ David Cook
December 13, 2019 20:00 - 18 minutes - 24.8 MBWe've covered Canada, but we've never talked about the United States. Today we're talking to a collections lawyer, so let's crunch some numbers. The United States sees about three times as many lawsuits per capita as Canada. It's a tough field. David Cook is a San Francisco collections attorney with an impressive track record. He's a prolific author and penned "The Debt Collector's Handbook" published by the American Bar Association, covering every aspect of debt collection, including enforci...
Legal Collections in the United States (and how to avoid it) with David Cook
December 13, 2019 20:00 - 19 minutes - 17.9 MBIf you're organized and attentive to your accounts receivable, collections can be an orderly process, but it's still stressful. The general impression is that collections has a negative impact on business relationships. In fact, professional debt collection can reset and improve relationships with clients. What happens when things go really off the rails? We've covered Canada, but we've never talked about the United States. Today we're talking to a collections lawyer, so let's cr...
How Professional Collectors Recover More, w/ Tim Paulsen
November 20, 2019 13:00 - 22 minutes - 20.9 MBCredit and debt collection is as much social engineering and art as it is about business and finance. The crux of debt collection is asking for the money, but it’s not like a sales job. Tim Paulsen is an Accounts Receivable expert focused on training collectors. He’s an author of several books including the Amazon 5-star rating for “Paid in Full” and “Tipping the Scales,” about maximizing collection returns. Tim is also the chair and managing director of the International Centre for Professio...
How Professional Collectors Recover More, with Tim Paulsen
November 20, 2019 13:00 - 24 minutes - 22.2 MBCredit and debt collection is as much social engineering and art as it is about business and finance. The crux of debt collection is asking for the money, but it’s not like a sales job. Tim Paulsen is an Accounts Receivable expert focused on training collectors. He’s an author of several books including the Amazon 5-star rating for “Paid in Full” and “Tipping the Scales,” about maximizing collection returns. Tim is also the chair and managing director of the International Centre for...
The MetCredit Experience with George Preece
October 03, 2019 13:00 - 21 minutes - 19.6 MBGeorge Preece is a veteran of credit and collections in Canada. He served as President of the Credit Institute of Canada, and he was also a founding member and first president of RMA, the Receivables Management Association of Canada. He joined MetCredit in January of 2019 and works with clients in Ontario, and across Canada. George was in Edmonton for working meetings and we decided to it would be a good chance to catch up his experiences working at MetCredit. He has a unique pe...
Debt Doesn't Die: Estate Collections with JoJo Staples
September 19, 2019 07:00 - 20 minutes - 19.2 MBAfter hours-long searching online, you'll find very little information about estate collections. What you will learn about estate collections - collecting from the deceased - is that it's a specialized branch of debt collection, virtually no one offers the service, and if you want to learn more, you pretty much have to talk to our guest, JoJo Staples. JoJo is MetCredit’s Estate Recovery Supervisor. She’s been doing the job of collecting from estates for over two decades. Jojo has s...
When the Bank Won't Lend You Money - Consolidation Strategies with Jayde Samarzija
September 06, 2019 07:00 - 21 minutes - 19.4 MBDebt is egalitarian. It doesn't discriminate. Credit card and line of credit debts can inflate until they're so large the debt crowds out the rest of your life. It's not uncommon to have a house, a car, and other assets, but max out credit to the point where the bank won't talk to you. Then what? Jayde Samarzija is a mortgage broker who specializes in using equity strategies to not just get out of debt, but re-establish your credit rating and economic freedom. Canadian Financial S...
Managing Credit Before It Becomes Bad Debt w/ Benjamin Scott of Acces Credit
August 23, 2019 23:14 - 17 minutes - 23.6 MBIf you think soft skills were easy, try asking someone for a few thousand dollars they owe someone else. But businesses are moving away from having their own credit managers and collections departments. The loss of internal expertise comes at a price: more bad debt, and more collections. In this episode, Andreas Schwabe talks with Benjamin Scott, CEO of Acces Credit. The conversation touches on how Access Credit uses analytics and business intelligence to help creditors make better - more inf...
Managing Credit Before It Becomes Bad Debt with Benjamin Scott of Accès Crédit
August 23, 2019 23:14 - 18 minutes - 17 MBIf you think soft skills were easy, try asking someone for a few thousand dollars they owe someone else. But businesses are moving away from having their own credit managers and collections departments. The loss of internal expertise comes at a price: more bad debt, and more collections. In this episode, Andreas Schwabe talks with Benjamin Scott, CEO of Accès Crédit. The conversation touches on how Accès Crédit uses analytics and business intelligence to help creditors make better -...
Getting Personal: Collections as a People Business with Marc Billard
August 07, 2019 12:00 - 21 minutes - 19.3 MBWho is a debt collector? Looking at MetCredit's career videos, you'd think they only hire shy, reserved wall-flowers who are more comfortable being in the background. You might think the biggest asset for debt collectors is nerves of steel. But being a superhuman pillar of strength isn't what's most needed in debt collection. Maturity, emotional intelligence, and problem solving skills are the real powerhouses of the business. In this episode, MetCredit's Mar Billard, VP of Performa...
The Voice of Experience: Perspective on Collections and Cash Flow, with George Preece
July 19, 2019 21:00 - 23 minutes - 21.4 MBGeorge Preece started his career in 1964 as a loan manager with a bank. He would go on to manage loans and collections for some of Canada's most storied institutions. At the time, even banks had what can be described as "uneven" loans and collection policies. Fast Forward to this episode and George provides perspective on how the industry developed, how he helped shape the industry, and proven advice for businesses that have cash flow problems.
What Happens When Credit Professionals Get Together
June 27, 2019 13:00 - 22 minutes - 20.4 MBIt might come as a surprise that issues, solutions, products and services in the financial credit sector are constantly evolving. Every two years the Credit Institute of Canada invites its members to gather and learn about new trends in the industry. MetCredit's VP of Business Development, David Hopkyns, talks about the 2019 convention in Niagara Falls - and what issues have seen change, and what's stayed the same.
Why Waiting for a Turnaround Could Kill Your Business, with David Hopkyns
June 13, 2019 20:38 - 24 minutes - 22.1 MBJobs numbers are the best they've been in a generation, but investment is down. Voters across the country have sent multiple-term governments packing. Are we on the cusp of a turnaround, or waiting for the other economic shoe to drop? It's better to be proactive than reactive. If revenue is important to your business, then uncollected revenue is affecting your bottom line and ability to do business. David Hopkyns is VP of Business Development at MetCredit joins host Andreas Schwabe ...
Why Waiting for a Turnaround Could Kill Your Business
June 13, 2019 20:38 - 22 minutes - 41.5 MBJobs numbers are the best they've been in a generation, but investment is down. Voters across the country have sent multiple-term governments packing. Are we on the cusp of a turnaround, or waiting for the other economic shoe to drop? It's better to be proactive than reactive. If revenue is important to your business, then uncollected revenue is affecting your bottom line and ability to do business. David Hopkyns is VP of Business Development at MetCredit joins host Andreas Schwabe ...
Your First Experience with a Collection Agency & How to Make It a Success
May 22, 2019 16:00 - 25 minutes - 22.9 MBIn business the bottom line is literally the bottom line. When it comes to outstanding revenue, we’ve heard time and again from experienced debt collectors: do not wait. Time is the enemy. If you want to recover as much money as possible, you need to act as quickly as possible. But that’s really the question. Act? Sure! But what to do…where to turn? If you’re prepared to rebuild your bottom line and get serious about accounts receivable, then today’s has a lot to say about that. Dav...