Episode 33: Kim Scott on How Radical Candor Creates a High-Performing Work Culture

On this episode of Outperform, we get candid with Kim Scott about radical candor.

Kim is the author of Radical Candor: Be a Kickass Boss Without Losing Your Humanity, a New York Times and Wall Street Journal Best Seller. She is also the co-founder of the company, Radical Candor, LLC.

Kim has been an advisor at Dropbox, Kurbo, Qualtrics, ReelGoodApp, Rolltape, Shyp, Twitter, and several other Silicon Valley companies. She was a member of the faculty at Apple University and before that led AdSense, YouTube, and Doubleclick Online Sales and Operations at Google.

Previously, Kim was the co-founder and CEO of Juice Software, a collaboration start-up, and led business development at Delta Three and Capital Thinking. Earlier in her career, Kim worked as a senior policy advisor at the FCC, managed a pediatric clinic in Kosovo, started a diamond cutting factory in Moscow, and was an analyst on the Soviet Companies Fund.

Episode show notes:

How Sheryl Sandberg practiced radical candor with Kim Why radical candor requires that we undo training we learned as a child The four feedback quadrants and how to use the them Why well-meaning feedback training often inhibits our ability to give feedback Three steps to giving caring, candid feedback Why giving feedback immediately is important How giving and receiving feedback well is essential to capacity-building Difference between rock stars and super stars and how to fairly manage the people in these different modes Why companies need to create growth opportunities for people in individual contributor roles – without requiring them to become managers of people Why Ruinous Empathy is one of the worst forms of feedback One of Kim’s most painful experiences in her career NOT being radically candid with an employee

Hear more Outperform podcast episodes at http://www.accelerationpartners.com/resource-center/our-podcasts/.