#138 ShipBob: Building and Scaling a Fulfillment Business with Handcrafted Algorithms | Jivko Bojinov, Co-Founder

In Episode #138, we explore building and scaling a fulfillment business with handcrafted algorithms. We’re joined by Jivko Bojinov, ShipBob’s Co-Founder. We cover the challenges of a fulfillment business, ShipBob’s custom warehouse algorithms, and the importance of transparency with staff and customers alike.
“Ultimately, transparency to your customers is extremely important, no matter how difficult it is to display.” — Jivko Bojinov
EPISODE GUIDE (LINKS, QUOTES, NOTES, AND BOOKS MENTIONED)
https://www.danielscrivner.com/notes/shipbob-jivko-bojinov 
FULL TEXT TRANSCRIPT
https://www.danielscrivner.com/notes/shipbob-jivko-bojinov-transcript 
CHAPTERS
This episode is our definitive guide to building and scaling a fulfillment business with handcrafted algorithms. In it we cover:

(00:00:00) – Introduction

(00:01:40) – The origin and scaling of ShipBob

(00:06:38) – Meeting customers at their pain points

(00:10:56) – The challenges of a fulfillment business

(00:15:04) – Expanding from ShipBob warehouses to partner locations

(00:24:28) – Custom software for scaling ShipBob

(00:33:18) – ShipBob’s algorithms for stowing, picking, and packaging

(00:43:06) – Strategic projects within the fulfillment space

(00:51:53) – The importance of transparency with staff customers alike

ABOUT SHIPBOB
Jivko Bojinov played professional tennis before co-founding ShipBob with Dhruv Saxena and Divey Gulati in 2014. Jivko is currently the Senior Vice President of Strategic Projects at ShipBob. And over the last eight years, he's led the development and launch of almost every major strategic initiative at ShipBob, from their transition from owning their own fulfillment centers, to developing an asset like partner network of fulfillment centers, to the launch of affordable two day shipping for all of ShipBob's customers.
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Spotify: https://open.spotify.com/show/58edVNgqaPNaCSGSxM6pef?si=88f37a5d20434775
Overcast: https://overcast.fm/itunes1523851182
ABOUT OUTLIER ACADEMY
Learn timeless lessons on work and life from iconic founders, world-renown investors, and bestselling authors. Outlier Academy is the forever school for those chasing greatness. Past guests include Gokul Rajaram of DoorDash, Scott Belsky of Benchmark and Adobe, Joey Krug of Pantera Capital, Mark Sisson of Primal Kitchen, Luke Gromen of The Forest for the Trees, and Brian Scudamore of 1-800-GOT-JUNK.
Website: https://www.outlieracademy.com
Twitter: https://www.twitter.com/outlieracademy
ABOUT DANIEL SCRIVNER
Outlier Academy is hosted by Daniel Scrivner. Over the last 15 years, Daniel has led design teams at Square and Apple, turned around a $3M+ ARR SaaS business, and invested in more than 100 companies. He launched Outlier Academy in 2020 to learn from the world’s best founders, investors, authors, and peak performance experts.
Website: https://www.danielscrivner.com
Twitter: https://www.twitter.com/danielscrivner
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In Episode #138, we explore building and scaling a fulfillment business with handcrafted algorithms. We’re joined by Jivko Bojinov, ShipBob’s Co-Founder. We cover the challenges of a fulfillment business, ShipBob’s custom warehouse algorithms, and the importance of transparency with staff and customers alike.

“Ultimately, transparency to your customers is extremely important, no matter how difficult it is to display.” — Jivko Bojinov

EPISODE GUIDE (LINKS, QUOTES, NOTES, AND BOOKS MENTIONED)

https://www.danielscrivner.com/notes/shipbob-jivko-bojinov 

FULL TEXT TRANSCRIPT

https://www.danielscrivner.com/notes/shipbob-jivko-bojinov-transcript 

CHAPTERS

This episode is our definitive guide to building and scaling a fulfillment business with handcrafted algorithms. In it we cover:

(00:00:00) – Introduction
(00:01:40) – The origin and scaling of ShipBob
(00:06:38) – Meeting customers at their pain points
(00:10:56) – The challenges of a fulfillment business
(00:15:04) – Expanding from ShipBob warehouses to partner locations
(00:24:28) – Custom software for scaling ShipBob
(00:33:18) – ShipBob’s algorithms for stowing, picking, and packaging
(00:43:06) – Strategic projects within the fulfillment space
(00:51:53) – The importance of transparency with staff customers alike

ABOUT SHIPBOB

Jivko Bojinov played professional tennis before co-founding ShipBob with Dhruv Saxena and Divey Gulati in 2014. Jivko is currently the Senior Vice President of Strategic Projects at ShipBob. And over the last eight years, he's led the development and launch of almost every major strategic initiative at ShipBob, from their transition from owning their own fulfillment centers, to developing an asset like partner network of fulfillment centers, to the launch of affordable two day shipping for all of ShipBob's customers.

💌 FREE NEWSLETTER

https://www.outlieracademy.com/newsletter

🎙 LISTEN ON

iTunes: https://podcasts.apple.com/us/podcast/outlier-academy/id1523851182

Spotify: https://open.spotify.com/show/58edVNgqaPNaCSGSxM6pef?si=88f37a5d20434775

Overcast: https://overcast.fm/itunes1523851182

ABOUT OUTLIER ACADEMY

Learn timeless lessons on work and life from iconic founders, world-renown investors, and bestselling authors. Outlier Academy is the forever school for those chasing greatness. Past guests include Gokul Rajaram of DoorDash, Scott Belsky of Benchmark and Adobe, Joey Krug of Pantera Capital, Mark Sisson of Primal Kitchen, Luke Gromen of The Forest for the Trees, and Brian Scudamore of 1-800-GOT-JUNK.

Website: https://www.outlieracademy.com

Twitter: https://www.twitter.com/outlieracademy

ABOUT DANIEL SCRIVNER

Outlier Academy is hosted by Daniel Scrivner. Over the last 15 years, Daniel has led design teams at Square and Apple, turned around a $3M+ ARR SaaS business, and invested in more than 100 companies. He launched Outlier Academy in 2020 to learn from the world’s best founders, investors, authors, and peak performance experts.

Website: https://www.danielscrivner.com

Twitter: https://www.twitter.com/danielscrivner

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