A Shocking Patient Experience

In this podcast episode, award-winning business coach Gilly Woodhouse discusses the importance of patient experience in osteopathy. She shares a personal story about her friend Vicky, who was left feeling abandoned and fearful after an unsatisfactory treatment for acute back pain. Gilly emphasises the need for clear communication and guidance in osteopathic treatments. She also challenges the assumptions about osteopathy pricing, arguing for a fair exchange of value between patients and practitioners. She advocates for patient education and the provision of exercises, advice, and guidance to maintain health.

Clinic not working perfectly? Book a free chat with Gilly to find out how to fix it! bit.ly/osteobizchat

The shocking patient experience (00:00:24): Gilly shares a personal story about her friend Vicky's experience with an osteopath and highlights the importance of improving the patient experience in osteopathy.

Beliefs and assumptions about osteopathy (00:03:15): Gilly discusses the assumptions that osteopathy should be available to all, shouldn't cost much, and shouldn't involve a series of treatments. She counters these beliefs and emphasises the need for fair pricing and a fair exchange of value between the practitioner and patient.

Delivering impeccable value and service (00:05:19): Gilly emphasises the importance of delivering excellent value, expertise, and care to patients, ensuring they stay in the best health possible. She discusses the fear of charging for services and highlights the value of providing the best solution to the patient's specific problem.

BEST MOMENTS

"I actually felt abandoned and not guided nor cared for."

VALUABLE RESOURCES

www.osteobiz.com

CONTACT METHOD

https://www.instagram.com/gillywoodhouse/
[email protected]
https://facebook.com/Osteobiz/

ABOUT THE HOST

Since 2013, Gilly Woodhouse has been inspiring and developing Osteopaths, other healthcare professionals and their clinics. With a wealth of entrepreneurial skills gained over a lifetime of creating businesses from scratch both in the UK and abroad, Gilly shares these experiences as well as illustrating how her clients have vastly improved their practices by streamlining operations and improving their marketing skills. The Osteobiz team of six now comprises Osteopath clinic owners or members of an Osteo family and together support over 100 worldwide clinic owners.

This show was brought to you by Boost and Bloom.