OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 3 of 3) Demonstrating the value of IVA
OneSPARKS
English - October 20, 2021 09:00 - 18 minutes - 13 MBTechnology Business Entrepreneurship technology digital world telecoms partnership mobile fixed line cloud Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.
In today’s episode we are looking at how you can benefit from automation and cognitive technologies to deliver a more personalised customer experience, and how they can be used as part of your strategy addressing common organisational and CX challenges,