OneSPARKS
15 episodes - English - Latest episode: over 1 year ago -OneSPARKS Podcast brought to you by Onecom Group connects inspirational business leaders and industry entrepreneurs across the UK, sharing their expertise on the impact of technology on today’s modern, digital world. Good technology can often be marketed as a silver bullet – however, without the right vision, insight, leadership, and expertise, it’s easy to fall short of expectations from board members, investors and customers alike. OneSPARKS aims to demonstrate how a combination of partnership and innovation create a force to be reckoned with.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Exploring the Metaverse
October 05, 2022 08:00 - 17 minutes - 11.9 MBIn today’s show, we are going to look at a rather large subject, but one that is likely to affect every single one of us, namely the future of the internet. You may have heard the term metaverse being bandied around and you may or may not understand what it means. It’s the term chosen by the experts for the next iteration of the world wide web, but what does it mean and why should we care? Our guest speaker shares their view on how the metaverse will change expectations of future generat...
Housing Association Pobl's Vision for a Digital Future
September 21, 2022 09:00 - 27 minutes - 19.2 MBIn today's show, we'll be discussing digital strategy transformation for not for profit organisations and how the use of technology and data helps them achieve their aims and objectives. Today we are going to focus on housing and community organisation POBL, based in South Wales, which means people in Welsh is a not for profit organisation with almost half a century of community action and support behind them. In particular, they provide accommodation and support for people who are homeles...
Housing Association Pobl's Vision for a Digital Future
September 21, 2022 09:00 - 27 minutes - 19.2 MBIn today's show, we'll be discussing digital strategy transformation for not for profit organisations and how the use of technology and data helps them achieve their aims and objectives. Today we are going to focus on housing and community organisation POBL, based in South Wales, which means people in Welsh is a not for profit organisation with almost half a century of community action and support behind them. In particular, they provide accommodation and support for people who are homeles...
OneSPARKS: Samsung Work Wonders Mini Series, Clever Devices (Part 4 of 4)
August 03, 2022 13:00 - 14 minutes - 9.73 MBWe're joined by Samsung for the last episode of our 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products. We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver ...
OneSPARKS: Samsung Work Wonders Mini Series, Unrivalled Security (Part 3 of 4)
July 27, 2022 13:00 - 13 minutes - 9.32 MBWe're joined by Samsung for a 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products. We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver better business outcom...
OneSPARKS: Samsung Work Wonders Mini Series, Seamless Working (Part 2 of 4)
July 13, 2022 13:00 - 12 minutes - 8.79 MBWe're joined by Samsung for a 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products. We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver better business outcom...
OneSPARKS: Samsung Work Wonders Mini Series, Lifetime Support (Part 1 of 4)
June 29, 2022 13:00 - 13 minutes - 9.21 MBWe're joined by Samsung for a 4-part mini-series, discussing Samsung’s ‘Work Wonders’ campaign. During the series we will be delving into the critical pillars of Samsung’s business ecosystem – Security, Support, Solutions and Products. We’ll be exploring how they help businesses overcome the barriers and blockages that inhibit productivity and profitability. Samsung’s eco system is not about the individual products and services, but how they work together to deliver better business outcom...
OneSPARKS: How Experience Communications as a Service can improve your Strategy
December 01, 2021 10:00 - 23 minutes - 16.4 MBIn today’s episode, we’ll be discussing the Unified Communications and Contact Centre market and the benefits of implementing a XCaaS strategy. We review Experience Comms as a Service (XCaaS) and how a centralised UC and Contact Centre strategy can lead to big improvements in customer experience. Our first guest is Oli Caudwell, Strategic Acquisitions Manager at Onecom. Oli has immense experience within the telecoms industry, assisting UK businesses with their operational efficiencies a...
OneSPARKS: Agile leadership in modern businesses
November 17, 2021 10:00 - 27 minutes - 18.7 MBIn today’s episode we are looking at the biggest changes encountered over the past year, and how senior leaders are supporting these new ways of working. What are these new ways and why do we need them? Experts Parysa Hosseini-Sech at Onecom and Billie Hartless at Mitel, discuss the importance of virtual and hybrid teams, and the communication tools that are available.
OneSPARKS: Enabling seamless communications in healthcare
November 04, 2021 10:00 - 24 minutes - 17.1 MBIn today’s episode, we focus on telecoms and IT strategy within the healthcare industry, offering key insights on how to implement a seamless communication strategy. In today's episode, we're looking at how health care provider City and County is using technology to get ahead of the industry and how Samsung and Onecom devices and services are helping to support their ambitions
OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 3 of 3) Demonstrating the value of IVA
October 20, 2021 09:00 - 18 minutes - 13 MBThis is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA. In today’s episode we are looking at how you can benefit from automation and cognitive technologies to deliver a more personalised customer experience, and how they can be used as ...
OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 2 of 3) Building the case for IVA
October 06, 2021 09:00 - 23 minutes - 15.9 MBThis is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA. In today’s episode we are looking at the digital workforce and in particular, asking why the Intelligent Virtual Agent or IVA is an important next step in the world of customer ser...
OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 1 of 3) What is a digital workforce?
September 22, 2021 08:00 - 20 minutes - 14.1 MBThis is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA. In today’s episode, we are looking at the digital workforce. What is it and why do we need it?
Welcome to OneSPARKS
September 20, 2021 09:00 - 1 minute - 950 KBWe are thrilled to announce the launch of our new podcast: OneSPARKS! Throughout the series, we will be joined by various thought-leaders and subject-matter experts within the technology industry to ‘spark’ a conversation on the impact of technology on today's modern, digital world. Without the right vision, leadership, and expertise, it is easy for businesses to fall short of expectations from board members, investors and customers alike. OneSPARKS will demonstrate how a combination of par...
OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 1 of 3) Why and What is a digital workforce?
September 10, 2021 11:00 - 20 minutes - 14.1 MBThis is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. Why and What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA. In today’s episode, we are looking at the digital workforce. What is it and why do we need it?