OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 1 of 3) Why and What is a digital workforce?
OneSPARKS
English - September 10, 2021 11:00 - 20 minutes - 14.1 MBTechnology Business Entrepreneurship technology digital world telecoms partnership mobile fixed line cloud Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Next Episode: Welcome to OneSPARKS
This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. Why and What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.
In today’s episode, we are looking at the digital workforce. What is it and why do we need it?