OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 1 of 3) What is a digital workforce?

OneSPARKS

English - September 22, 2021 08:00 - 20 minutes - 14.1 MB
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Previous Episode: Welcome to OneSPARKS

Next Episode: OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 2 of 3) Building the case for IVA

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.

In today’s episode, we are looking at the digital workforce. What is it and why do we need it?