The Art of Client Retention. Ep. 5

One Step Beyond: The Cadence Leadership Podcast

English - November 18, 2019 06:00 - 1 hour - 64.1 MB - ★★★★★ - 45 ratings
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Previous Episode: Leading Acquisitions: Making it Personal Ep. 4

Next Episode: Addiction in the Workplace. Ep. 6

Client retention is both an art and a science. It’s about keeping clients happy and delivering, but there’s another piece that isn’t quite as tangible. On this episode of One Step Beyond, we get to the heart of Client Retention with Michael Mendillo, President at FirstService Residential East and Robert Francis, President & CEO Planned [...]