Driving Engagement & Improving CX With Laura Smith
OnBrand
English - November 12, 2020 16:17 - 29 minutes - 674 MB Video - ★★★★★ - 5 ratingsBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
“Showing up for our customers in a way that makes a difference is really what Hertz is about. We think now more than ever customers are really looking for brands they can trust.” – Laura Smith
Welcome to the premiere of OnBrand! In this episode, host Sarah Grace McCandless speaks with Laura Smith, executive vice president of Global Marketing and Customer Experience at Hertz. Learn more about how the brand continues to innovate and connect, including how they’ve responded during the pandemic, why it’s important to consider the wants and needs of your customers now more than ever, and much more.
Join us to find out how taking the time to consider your customers can help create outstanding experiences and drive real value in this episode of OnBrand!
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