Clear is Kind: The Importance of Honest Feedback at Work

Oh For Food's Sake

English - June 06, 2024 05:00 - 24 minutes - 23.3 MB
Entrepreneurship Business Management foodie businesstips burnout burnoutprevention businessburnout businesscoach coach entrepreneur facilitation foodbusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Ultra processed Foods, a personal journey and what it means for the food industry

Next Episode: Recipe Development and Career Transitions with Laoise Casey

In today's episode, we tackle the often daunting task of giving honest feedback. We stress the importance of coupling care and empathy with directness to ensure input is both clear and kind.

Amy introduces the concept of "Radical Candor," a methodology from Kim Scott's book, which emphasises caring deeply about colleagues while challenging them directly.

We also share our personal experiences and challenges with giving feedback, including the common tendency to avoid confrontation due to people-pleasing instincts.

To address these issues, we discuss practical feedback models, such as the AID model (Action, Impact, Development) and SBI (Situation, Behavior, Impact), which offer structured approaches for delivering feedback in a professional setting.

The conversation then shifts to the four quadrants of feedback described in "Radical Candor": Radical Candor, Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathy. Each quadrant is explored in depth, providing you with a clearer understanding of effective and ineffective feedback styles.

Lucy highlights the importance of creating genuine connections with colleagues to foster a supportive environment, while Amy emphasises the need for clarity and specificity in feedback.

We also touch on the utility of AI tools like ChatGPT to practise and refine feedback delivery.

Throughout the episode, we underscore the necessity of celebrating team successes and maintaining open communication to build a positive workplace culture.

Timestamps

- [00:00:00] Radical Candor Introduction

- [00:00:09] Episode Introduction by Lucy Wager and Amy Wilkinson

- [00:00:25] Importance of Honest Feedback

- [00:01:06] Common Challenges in Giving Feedback

- [00:02:03] Lucy’s Personal Struggles with Feedback

- [00:02:52] The Dread of Giving Feedback

- [00:03:09] Clear, is Kind - Brene Brown Quote

- [00:04:21] Clarity and Impact of Feedback

- [00:05:25] Feedback Models: AID and SBI

- [00:06:48] Explaining the AID Model

- [00:08:08] Explaining the SBI Model

- [00:09:27] Introduction to Radical Candor by Kim Scott

- [00:10:16] Principles of Radical Candor: Caring Deeply and Challenging Directly

- [00:13:23] Empathy Towards Colleagues

- [00:14:41] Radical Candor Quadrants

- [00:15:11] Sponsor Acknowledgment: Dama Ingredients

- [00:16:10] Sponsor Acknowledgment: Nemis Technologies

- [00:17:35] Quadrant Breakdown: Obnoxious Aggression

- [00:18:08] Quadrant Breakdown: Manipulative Insincerity

- [00:19:25] Quadrant Breakdown: Ruinous Empathy

- [00:20:47] How to Implement Radical Candor

- [00:21:39] Building Better Relationships at Work

- [00:23:08] Celebrating Successes in the Workplace

- [00:25:04] Practical Tips for Delivering Feedback

Links and Resources:

Website Link: https://ohforfoodssake.co.uk/

FB Link: https://www.facebook.com/groups/ohforfoodsake

LinkedIn: https://www.linkedin.com/company/oh-for-food-s-sake/

You can follow us here on Instagram: https://www.instagram.com/oh_forfoodssake/

For industry consulting from Lucy, connect with her on Instagram or LinkedIn.

Find her on Instagram or LinkedIn for further support with industry coaching and facilitation from Amy.

See you next time!