E41- The Yellow Brick Roadmap (With Emily Garza, AVP of Customer Success at Fastly)

Humans of SaaS

English - July 20, 2021 04:00 - 41 minutes - 38.1 MB
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Previous Episode: E40- Focus On Customers Not Competitors (With Kyle Clark, Manager of Implementation at Catalyst Software)

Next Episode: E41- The Yellow Brick Roadmap (With Emily Garza, AVP of Customer Success at Fastly)

Emily Garza is the AVP of Customer Success at Fastly. In this episode, Emily and Ben discuss why happiness shouldn’t be used as a customer success metric, the importance of consistent storytelling, and the value of clear communication and curiosity in business.