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E12- Subject Matter Expertise vs. Core CS Skills (With Alex Farmer of Cognite AS & Shari Srebnick of Searchmetrics)
Humans of SaaS
English - December 07, 2020 11:00 - 35 minutes - 33 MBCareers Business Management customer experience startups tech client success marketing entrepreneurship catalyst customer success nps Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced CS leaders who found themselves on opposing sides of the issue: What is more important, core CS skills or subject matter expertise?