E12- Subject Matter Expertise vs. Core CS Skills (With Alex Farmer of Cognite AS & Shari Srebnick of Searchmetrics)

Humans of SaaS

English - December 07, 2020 16:00 - 35 minutes - 33 MB
Careers Business Management customer experience startups tech client success marketing entrepreneurship catalyst customer success nps Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: E12- Subject Matter Expertise vs. Core CS Skills (With Alex Farmer of Cognite AS & Shari Srebnick of Searchmetrics)

Next Episode: E13- Progress Not Perfection (With Head of Customer Advocacy at Asana, Kalina Bryant)

Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced CS leaders who found themselves on opposing sides of the issue: What is more important, core CS skills or subject matter expertise?