Nobody Told Me That! with Teresa Duncan
137 episodes - English - Latest episode: about 13 hours ago - ★★★★★ - 48 ratingsTeresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/
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Episodes
Ep. 37: "Hero Talk" with Dr. Paul Etchison
August 21, 2019 10:00 - 48 minutes - 66.4 MBDr. Etchison is a former client but I can’t take the credit. The man is motivated and super-smart about the dental business side. I’m not talking about the numbers – he knows systems and how to be a good boss. Listen in as we talk about: How documenting processes save him so much time. Teams change but how we treat our patients doesn’t. He’s retaining team members. He knows he’s in a good spot but he shares how he worked through the struggles. How much does he utilize the assistant and ...
Ep. 36: "Insurance Geek Out" with Colleen Huff- Round 2
August 06, 2019 10:00 - 55 minutes - 76.7 MBColleen Huff is back with me for another carrier round up. This is one for the insurance geeks! Finally, I found someone who loves teaching workman’s compensation reimbursement. It’s one of my least favorite types of claim but she loves it – who knew? Other discussions centered around: Paper appointment books (wayback talk!) Facebook groups’ bad advice Why you should get to know your dental society’s executive director and legal counsel – it makes a huge difference. Colleen walks us thr...
Ep. 35: "Queen Bees and other employees we know and … love?' with Kevin Henry
July 22, 2019 15:30 - 57 minutes - 79.8 MBIn this episode, Teresa and Kevin discuss generations, employee caricatures and how change can suck. Are you typecasting your coworkers? We all do it but part of our growth as a manager is how we handle our professional interactions no matter our personal feelings. Kevin shares the different DiSC personalities and what he’s seen so far for each position. Dominance: managers and dentists Influence: RDHs Steadiness: dental assistants Compliance: a mix but more clinical Teresa recal...
Ep. 34 "Money In, Money Out" with Susan Gunn, CFE
June 11, 2019 11:00 - 58 minutes - 80.9 MBMy guest today is Susan Gunn, CFE. That’s short for Certified Fraud Examiner. Our talk today isn’t all about fraud though. We talk about money, receivables and why ethics is an issue today. Susan is a prolific author and sought-after speaker in the dental industry. She’s one of my top financial go-to persons so keep her information handy! A couple of high points from our conversation: Hear what Susan and I both think about EFTs (electronic fund transfers). Her take on it comes from a Quickb...
Ep. 33 "All Things Implants: Dental, Breast and Why It’s All Related" with Kevin Henry
May 29, 2019 11:00 - 58 minutes - 81.1 MB2:10 Dental implants longevity, what we know now vs what we knew then. Shout out to the Dental Hacks and their guest Dr. Frank Spear for the knowledge. Catch that ep here: Dental Hacks episode 16:30 Side conversation: If you’re wearing a tail are you in Portland? And if so, we tell you why you should travel with a lint roller. 19:00 Keep Portland Weird. Don’t ask, just do it. 21:05 Let’s talk breasts now. Breast implants and dentistry, specifically. Did you know there is a pre-me...
Ep. 32 "When Two Insurance Geeks Get Together" with Colleen Huff, FAADOM
March 25, 2019 04:00 - 1 hour - 83.6 MBColleen Huff is our guest today and joins me to dish about dental insurance. She’s another insurance geek and has a good amount of tips to pass on in this episode. Listen in as we talk about your office and insurance: how to do it correctly and pitfalls to potentially avoid. 6:40 What is the most frequently heard insurance issue from dental offices? 16:07 The dental insurance industry as a whole is changing. What are some of these changes and the challenges they pose? 20:44 In-house sa...
Ep. 31 "Rockstar Team Management" with Laura Hatch
March 04, 2019 17:20 - 1 hour - 87.1 MB5:00 Employee Ingredients List - What makes the ideal candidate? 8:00 Let’s focus on team building. How can they best work together? 14:58 Laura’s 2nd Book will be coming in about a year but let’s talk about her FIRST book - Step Away From the Drill 20:22 Laura talks about other resources for the Doctor to understand what the front office is doing 24:26 Laura gives insight into tracking retention, new patients are great but what about the ones you have? 30:31 What numbers should y...
Ep. 30 "How Veterinary Teams are Different From Us; Also, Root Canal, 3-D Printing and Testing Patient’s Blood Glucose" with Kevin Henry
February 18, 2019 13:00 - 53 minutes - 25.5 MBToday’s podcast is a fun conversation about animals, movies and of course dentistry. 4:37 OSAP Training - make sure you are getting your yearly meetings on the schedule 7:24 What should you make sure you are paying attention to annually? 10:35 Blood Glucose Code - Am I supposed to be doing this? 12:36 Vet Industry is 6 years behind dentistry! They may not even have licenses as Vet Techs. 16:17 Vet Tech personality profiling - very hard industry to be in with low pay. 21:50 Qu...
Ep. 29 "From Iceland to Homeland Dentistry" with Kevin Henry
January 25, 2019 11:00 - 54 minutes - 76.1 MBToday’s podcast is a fun conversation about travel, history and of course dentistry. Timestamp 12:15 Christmas Traditions of Iceland! Timestamp 15:06 Teresa’s favorite Christmas movie is what? Timestamp 20:45 How was Greater New York and Christmas in NYC? Timestamp 21:50 Don’t let continuing education die out - these are still important! Timestamp 24:20 What is the common issue that dental team members are facing in their practices? Timestamp 26:54 If you feel stuck in your c...
Ep. 28 "Nobody told me that dentists retire 6 years later than the average American" with Reese Harper, CFP
December 17, 2018 15:00 - 57 minutes - 78.8 MBToday’s podcast explores why retirement amongst dentists is growing more elusive. The average American retires at age 63 and the average dentist retires at age 69. The average American earns $56,5133 per year and the average dentist earns more than four-times the average American, at roughly $229,630. Why then are dentists making so much more than the average person but retiring so much later? 1:50 - Nobody told me that dentists retire 6 years later than the average American! 3:30 Dentist...
Ep. 27 "So You Want To Start a Podcast?" with Kevin Henry
November 26, 2018 11:00 - 43 minutes - 60.7 MBToday’s podcast is all about starting and creating Podcasts! Teresa welcomes back Kevin Henry to talk about where to start and what is needed to make your Podcast a real business. 17:34 Teresa and Kevin talk about publishing the Podcast, what software do they use and what is the process? 21:40 Teresa recommends “The School of Podcasting” for anyone wanting to start. 22:10 Teresa talks about her challenge and her hold up - Show Notes! What can we learn from her mistake with them? 25:57...
Ep. 26 "Marketing, Industry Standards and Marijuana in Dentistry" with Courtney Roberts
November 12, 2018 11:00 - 49 minutes - 68.8 MBToday’s podcast is all about out of the box marketing and staying on top of the latest knowledge and equipment in an area that has many offices to choose from. Courtney shares some inside secrets on how to get those referrals in a highly competitive environment. Teresa welcomes her good friend, endodontic office manager and fellow small business owner to talk about growth and staying on top of industry standards. 10:08 - Be aware of how competitive the industry is when forming marketing. Co...
Ep. 25 "You Can't Coach Quit" with Lynne Leggett
October 29, 2018 11:00 - 48 minutes - 67.6 MBToday’s podcast is all about leadership, mindset, and coaching! Teresa welcomes longtime friend and insurance-minded colleague Lynne Leggett to talk about office culture and “team mindset.” They discuss these topics and more: 10:50 - What is the difference between coaching and consulting? 10:50 Lynne likes to view herself as a “dental coach” - what does that mean? 5:24 She likes to view an office as a team this helps to put a positive spin on her consulting work. Employees don’t equal a...
Ep. 24 Software situations with Dayna Johnson of Novonee
September 23, 2018 19:43 - 51 minutes - 73.3 MBThis episode focuses on software and hardware issues faced by practices. Dayna talks about the most common software issues and why hardware choices are wrecking production across the country. Is paperless really, really possible? This episode is perfect for those who have yet to feel the pain of software snafus - learn how to avoid this! For those of us who have been through it (myself included) it's a good reminder of how to never do it again! Facebook: Novonee's Facebook page Novonee'...
Ep. 23 Schein Summit, Dealing with Patients and Best Buy/Amazon in healthcare
September 10, 2018 03:50 - 51 minutes - 23.9 MBWe cover a ton of material this episode: - Patient types - Employee types - Schein Summit and what technology is coming up - How Amazon/Pillpack and Best Buy/senior services could impact healthcare - Dealing with older parents - We do get a little goofy with high school reunion discussions! Links: Best Buy targets healthcare for seniors Amazon to acquire PillPack DiSC personality types Kevin's webinar with Laura Hatch of Front Office Rocks!
Ep. 22. Medical Pricing Conversations: What Can We Learn?
July 25, 2018 05:45 - 37 minutes - 52 MBKevin & Teresa talk about how Kevin's hangnail turned into a medical plan exploration. Can the dental industry learn from how medical has handled insurance's impact? Perhaps. The in-house savings plan and confusing carriers aren't specific to dental. We also discuss how there is no perfect answer for management situations and what to do with lifetime employees. The Day After - scary 80s movie Link to the ADA's webinar on the topic Link to AADOM's Fellowship Program
Ep. 21 Spotting bullies in the workplace: dental edition
July 12, 2018 04:44 - 46 minutes - 64 MBWe dig in to this very emotional topic that impacts dentistry. If you haven't had an issue - awesome. But more than likely you have or know someone who has. Share your stories with us via email as well: [email protected] Recommended resources: Kevin's and Natalie Kaweckyj's series about bullying
Ep. 20 Non covered services benefits eligibility
May 18, 2018 06:44 - 24 minutes - 11.4 MBHave you wondered what to do if you're in a state with a non-covered services law? Do you know your state's status? (LINKS BELOW!) Teresa answers this question along with some tips on talking to your patient about fee differences. The next viewer question is on checking benefits and eligibility. Establish these systems now to minimize future surprises. Recommended resources: Delta of AZ's policy on non-covered services (PDF) Delta of NJ's state by state listing (PDF) <--useful! AAPD'...
Ep. 19. Check-in, Painful Office Stories and PANDA awareness (not the fluffy kind)
May 02, 2018 02:26 - 1 hour - 83.2 MBKevin joins Teresa to see where we are with our 2018 goals. The conversation branches out to how you can improve your office life. Teresa shares one of her most painful memories of tough work times. Other topics: How do you handle uncomfortable treatment presentations? Offices are on the first line of defense for reporting abuse and neglect in dental offices - what can you do? Teresa's new obsession with infomercials Mentioned resources: Teresa's FB page with links to all the autho...
Ep. 18. Conversations: Andrea Greer talks systems, outsourcing, CAD/CAM and cancer
February 14, 2018 05:57 - 1 hour - 33.7 MBTeresa is joined by speaker and consultant Andrea Greer for a candid talk on a range of topics. They cover family relationships in the office; why today's manager has it tough; and ends with a talk on how breast cancer affected Andrea's life. If cancer is a part of your life or a family member's life, you'll want to know how to help them. She gives candid insight into her own struggle. Also covered: CAD/CAM and treatment plan presentation tips. Don't miss it! Mentioned resources: Andrea'...
Ep. 17. 2017 Wrap Up and 2018 Look Forward
January 07, 2018 03:34 - 1 hour - 32.8 MBTeresa and Kevin wrap up the old with discussion of courses, industry happenings and why change is hard - for everyone. Then we dive into predictions for 2018. Your workforce, your contracts and your patients are changing - how will you keep up? Mentioned resources: 2018 Dental Coding Update webinar (you will receive replay link) Teresa's bacon
Ep. 16. How to Have Your Dental Article Published
December 27, 2017 06:21 - 59 minutes - 81.8 MBOur conversation focuses on publishing an article - even if you've never written before! Hear the inside scoop on how editors make their decisions. Even if you don't want to write, find out why you see certain ads next to an article. After you listen, why not give it a try? Mentioned resources: Dentistry IQ/Dental Economics Progressive Dentist Dr. Bicuspid Dentaltown Dental Entrepreneurial Women (DEW) Life Dental Entrepreneur Dentistry Today Dental Products Report
Ep. 15. Amazon's Move Into Dentistry: What It Means For You
December 10, 2017 07:51 - 55 minutes - 43.6 MBIs Amazon coming for your dental supply business? Could it work? Teresa and Kevin talk about the surprising Amazon booth at Greater New York; the stock news that shook up dental stocks; and what it means for workflow in your office. The CVS/Aetna merger will affect Americans but does it hit dental at all? Maybe. Mentioned Resources: Jim Cramer talking about Amazon Patterson/Schein threatened? More about Danaher Seeking Alpha's summary of the CVS/Aetna deal Link for strategy s...
Ep 14. Writing, editing and publishing a dental book
December 01, 2017 06:14 - 57 minutes - 78.8 MBWriting a book is hard work but it's not impossible. Kevin & Teresa discuss what was involved in writing, editing and publishing their books. We'll give you the cost, the effort and the pitfall of the process. They also go over the basics of marketing the book and how to get the word out. Can you write 1500 words? Then writing a book is possible! Mentioned resources: IndiebooksInternational 90MinuteBooks Books: Kevin’s book: Battling and Beating the Demons of Dental Assisting Te...
Ep. 13 Feeling Financial Pressure? You’re Not Alone.
November 06, 2017 08:12 - 45 minutes - 62.5 MBWhat kind of pressures do dentists and practice owners face? Teresa talks about the factors that can weigh heavy on the dental mind. Emotional fatigue is a real issue for those tasked with providing for family and employees. External and internal factors come at us hard and fast and often are unexpected. After running down several situations, Teresa gives you some tips to prepare yourself and keep your eyes open. At some point in your career, you’ll need to reach out for financial help – k...
Ep12: AADOM Conference wrap-up, Kevin's book & Siroworld
October 21, 2017 14:45 - 57 minutes - 79.8 MBAADOM's Annual Conference is over. Kevin and Teresa discuss exhibits, speakers & crowd demographics. Susan Gunn, Laura Hatch and other superstar speakers are discussed. Teresa talks about the insurance panel she moderated and reveals the takeaways. Conferences like Siroworld are changing the game but how was this year's? Did the Dentsply resignations have anything to do with that? Kevin's book "Battling and Beating the Demons of Dental Assisting" is out & getting attention from docs. Why d...
Ep11: Texas Insurance Concerns - Show Report for SWDC
October 03, 2017 12:56 - 27 minutes - 37.2 MBAre insurance problems really bigger in Texas? Everything is bigger there, isn’t it? Teresa gives a show report from the Southwest Dental Conference in Dallas, TX. What were the audience’s biggest pain points? Networks, crown buildups and perio coding were front and center. Tune in to hear the FAQs and how she answered them. Southwest Dental Conference CareCredit – thank you for sponsoring the book signing! Teresa’s speaker information Be a guest on the podcast!
Ep10: Dental Tradeshow Extravaganza!
September 04, 2017 05:46 - 1 hour - 59.9 MBKevin returns from the California Dental Association show in San Francisco and provides a report. The show floor has some crazy dynamics. Good reps, bad reps, attendees who steal – we talk about all of that. Which shows should you attend? We go over our can’t-miss shows and why. If you’re a convention junkie or a sales rep/manufacturer/exhibitor then you’ll want to listen to this. If anything, you’ll find out who Teresa would like to kick in the butt! Links: California Dental Associ...
Ep9: Keeping It Fresh as A Speaker/‘Expert’ and What About These Self-Proclaimed Social Media Office Gurus?
September 04, 2017 05:44 - 46 minutes - 43.2 MBWe dive into a discussion about some of our favorite dental people who we see on the road. Shout out to Abe Kasbo and Steve Jeffrey! Then we discuss people who think they are social media experts. Does running one Facebook page make you an expert? Maybe. Maybe not. Teresa goes over what she thinks is the difference between a social media guru and a social media employee. Finally, we go over differentiating factors. What is yours? It may not be as easy as you’d think to answer this. Links...
Ep8: Dentrix Business of Dentistry wrap-up and Teresa shows you the behind-the-scenes as a speaker
September 04, 2017 05:41 - 45 minutes - 41.8 MBTeresa takes you behind the scenes for her courses at Dentrix Business of Dentistry (BOD). She walks you through the morning preparation for her Accounts Receivables and Insurance course. Then she moves onto the show floor with co-host Kevin Henry to discuss the day. Kevin shares his thoughts on Stanley Bergmann’s keynote address. The focus was on technology and the savings that result – both financial and lives. How important is course length? We’ll talk about that as well since we both pre...
Ep7: Dental Apocalypse: are you ready! Just kidding – this one is about LinkedIn and being a power connecter
September 04, 2017 05:40 - 43 minutes - 39.8 MBApocalypse talk! What would you do if the big one hit? Or perhaps weed will curtail the inevitable? Don’t think about that – let’s talk LinkedIn instead! What are the No-Nos of networking? Why you shouldn’t wait to open a profile when you most need it. Recommendations, pictures, ducklips. One of these things doesn’t fit – which one is it? If you don’t know, you should listen. Okay – you should listen anyway. Powerful LinkedIn and IRL connection tips coming up! Links: Day After movie Red...
Ep6: Insurance Edition: Is your website ideally set up for patients?
September 04, 2017 03:25 - 28 minutes - 26.2 MBLet's take your website apart. How does it read to your patients? Do you acknowledge your participation? Does your copy match your participation? Are you friendly with financing? How soon can you get them in? Is there a chat/messaging? Can they schedule appointments and pay their bill online? Easy does it - let's talk about it. Teresa will walk you through all of this so you can diagnose how helpful your site really is for a new patient! Links: Solution Reach Localmed CareCred...
Ep5: Human resources, social media and what managers really look for
September 04, 2017 02:56 - 57 minutes - 53.1 MBHuman resources is exhausting. We go through the interview - what makes us consider a candidate? What makes us disqualify one? We'll go over Teresa's management experience with interviewing. What will she immediately disqualify an applicant for? Kevin shares what he sees in the field. Social media profiles and how they factor into the hiring process is discussed. Not the straight laced HR talk but what really happens. How can LinkedIn help? More than you think. Also - let's eliminate the ...
Ep4: Masterminds, Insurance, Millennials and Marijuana
September 03, 2017 21:09 - 42 minutes - 38.9 MBWhat kind of communities do you belong to and are they helpful? The value of mentorship is always underestimated. Is it time to look for your own tribe? We also go through the last few classes we've given on industry insiders and insurance - did we scare the crowd? Probably. The talks of contracts and fee schedules are heating up. Millennials and the workplace were the next topic - are they that bad? Doesn't every generation have the potential to produce horrible employees? That led to the...
Ep3: Cell phones, social media and artificial intelligence in dentistry
September 03, 2017 14:10 - 40 minutes - 37.4 MBTeresa and Kevin discuss how cell phones and social media mess with the dental office flow. Human resources has become challenging because your team may not know the law and etiquette around it. Who handles the social media on your team? Doctors - you may need to pay attention to that one! And Myspace, anyone? Throwback to the beginnings of drama on social media. Links: CEDR Solutions (HR) Bent Ericksen (HR) Facebook: OOPS! Dental Bloopers If Saliva Were Red Form to be a pod...
Ep2: Clock punchers, attendee horror stories and why you need to get out of your office
September 03, 2017 05:47 - 40 minutes - 37.7 MBKevin Henry joins Teresa to talk about the inner workings of dental offices. They also talk about attendees in different classes and which ones have stuck out - even for bad reasons. Teresa's dog Griffin makes an appearance - he's OKAY! Also discussed are employee bubbles; what speakers see from the front of the room; and dental assistants & the law. This business isn't easy! Tip: alpacas and llamas both spit - who knew! Form to be a podcast guest here – it will be fun! Newslet...
Ep1: Birth of a Podcast
September 02, 2017 21:24 - 5 minutes - 5.15 MBThe #1 phrase I hear is ‘nobody told me that’ - let’s tackle the problems that come with not being aware. Behind-the-scenes discussion of dental business will also be included. And of course, insurance will always be a topic on the podcast. Subscribe to receive the episodes as they are uploaded! Form to be a podcast guest here – it will be fun! Newsletter sign up here