Nobody Told Me That! with Teresa Duncan
136 episodes - English - Latest episode: 4 days ago - ★★★★★ - 48 ratingsTeresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/
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Episodes
EP 123: Dental Insurance Updates with Lisa Greer of CDA
April 24, 2024 16:00 - 1 hour - 86.1 MBDon't forget to check out the video episode on YouTube! Lisa Greer is the California Dental Association’s dental benefit expert (and repeat guest!). We talked about quite a few topics including Change Healthcare and advice that can get you audited. We both firmly believe that the insurance coordinator is a key player in protecting the doctor’s license. Look at all that we covered: Navigating Change Healthcare's Issues Submitting treatment on claim forms CDT codes and how to stay updat...
EP 122: Training, Profitability, and Patient Conversations with Dayna Johnson
April 10, 2024 16:00 - 57 minutes - 78.9 MBDon't forget to check out the video episode on YouTube! Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry. We tackled these topics: Why collection conversations are scary Transparency and practice numbers Investing in training and employee retention How to reduce no-shows T...
EP 12: Training, Profitability, and Patient Conversations with Dayna Johnson
April 10, 2024 16:00 - 57 minutes - 78.9 MBDon't forget to check out the video episode on YouTube! Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry. We tackled these topics: Why collection conversations are scary Transparency and practice numbers Investing in training and employee retention How to reduce no-shows T...
EP 121: DSO Operations and Practice Valuations with Dr. Tony Stefanou
March 31, 2024 16:00 - 58 minutes - 81.5 MBDon't forget to check out the video episode on YouTube! Understanding the impact of Dental Service Organizations (DSOs) is critical for every office manager and dentist. My friend Dr. Tony Stefanou - the founder of Connect the Dents - is a solid resource in this area. Even if you’re not planning to join one soon you should know how they operate and grow. We can all learn from the different business models which operate around us. I asked Tony what piques a DSO’s interest and that led to a...
EP 120: The Multigenerational Dental Office with Michelle Coker and Matt Nelson
March 13, 2024 16:00 - 1 hour - 83.7 MBDon't forget to check out the video episode on YouTube! Great employees are worth their weight in gold. Managing them is usually the most taxing part of the job. Different personalities, different ages - all of it comes with pros and cons. My guests - Michelle Coker and Matt Nelson from the California Dental Association - help offices with these challenges every day. We unpacked the nuanced dynamics of workplace communication and the generational differences coloring today's dental practi...
EP 119: Hygiene Advancements and Issues for 2024 with Rachel Wall, RDH, BS
February 29, 2024 03:09 - 58 minutes - 80.5 MBDon't forget to check out the video episode on YouTube! It’s always fun to have Rachel Wall back for hygiene updates. She’s the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest trends and products in dental hygiene. We tackled these topics: The challenges of the various hygiene compensation models How a knowledgeable administrative team impacts patient communications Strategies for expanding service offerings in dental hygiene to keep pace w...
EP 118: Dental Compliance Challenges and Solutions with India Chance
February 13, 2024 02:58 - 55 minutes - 77.4 MBSHOW NOTES: Don't forget to check out the video episode on YouTube! Returning guest India Chance joined me for another infection control, bug-filled episode! She's the founder of Learn to Prevent and always teaches me something new. Sometimes I wish I didn't know it but it's important for our patients and practices. Some highlights from our talk: Infection Control and Compliance: Autoclaves - who knew they could be a hot topic? See what I did there? 😄 We talked tracking parameters for ...
EP 117: Breaking Down Interoperability Challenges with Dr. Bryan Laskin
January 28, 2024 03:28 - 55 minutes - 127 MBDon't forget to check out the video episode on YouTube! In this episode, I sat down with Dr. Bryan Laskin – a dental tech entrepreneur, an author and a good friend. He's been on before (Ep 76) and just like last time, the conversation flowed. Dentistry is changing behind the scenes. We think of progress as materials updates and faster scans. But what happens when the changes occur behind the scenes yet have such a huge impact on your job? Some highlights from our talk: Digital Transforma...
EP 116: Dental Industry Shifts: AI, Hygiene Compacts, and Conferences with Andrew Johnston and Kevin Henry
December 27, 2023 18:49 - 1 hour - 89.8 MBIn this episode, I was joined by Andrew Johnston, co-founder of “A Tale of Two Hygienists,” and the man responsible for The Dental Podcast Network at Dental Economics. He's also a restorative hygienist. Also making an appearance was Editor-In-Chief at Dr. Bicuspid and my Chew On This Podcast co-host, Kevin Henry. We discussed some of the noticeable movements that have been shaking the current norms in the dental industry: Artificial Intelligence: We had to discuss the world of artificial in...
EP 115: The Threat of Workplace Violence In Dental Offices with Duane Tinker
November 27, 2023 19:43 - 46 minutes - 64.5 MBIn this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance consultant and former investigator for the Texas Dental Board. This episode is a bit more serious than usual but oh so important. Dental Office Safety: We discuss the duty of business owners to provide a safe workplace, the importance of contingency plans, and the potential legal ramifications they may face in case of violent incidents. We als...
EP 114: Shake Up Your Marketing with Gary Bird of SMC National
November 10, 2023 18:11 - 53 minutes - 74 MBIn this episode, I was joined by Gary Bird, founder and managing partner of SMC National, to discuss changes in dental marketing strategies. We talked about many topics but really became animated when these came up: Video Marketing: Gary emphasized the importance of video in marketing, especially for promoting larger dental treatments. He discusses how high-quality videos can lower customer acquisition costs, build trust with patients, and address specific concerns of pediatric patients and...
EP 113: Preventing Cyber Attacks, Phishing and HIPAA Fines
October 23, 2023 18:47 - 54 minutes - 74.4 MBOctober is Cybersecurity Awareness Month. In this episode, I took a deep dive into the world of cyber attacks and cybersecurity in the dental industry. My guests Teresa Pichay of the California Dental Association and Colette Johnson of The Dentists Insurance Company shared how phishing, vishing (it’s a thing!), and other forms of cyber attacks take advantage of human behavior and the potential consequences for dental practices. Our guests share real-life stories and offer valuable insights ...
Ep 112: PANEL: What Dentists Want In A Manager
September 28, 2023 07:52 - 1 hour - 56.2 MBIt's a beautiful situation when a manager and dentist truly co-pilot the practice! It takes work to reach that balance though. For this deep dive into the manager-dentist dynamic, I gathered three dentists in different stages of their careers. They shared what worked and - more importantly - what didn't work. They also shared how they show appreciation for their team (hint: constant and sincere expressions work best). Laughs were definitely shared all around when discussing our missteps - le...
EP 111: Secrets of a Well-Systemized Dental Practice with Dr. Addison Killeen
August 20, 2023 18:50 - 56 minutes - 51.6 MBIt's not often I can fangirl over one of my guests! Dr. Addison Killeen joined me to discuss the importance of systemization in dental practices and how it can transform the way we run our businesses. I've listened to him speak on these topics and am thrilled to share this knowledge with you. He believes that high levels of systemization and consistency lead to easier onboarding of new employees. We discussed the need for leaders to regularly evaluate and update their checklists and proces...
Ep 110: PANEL: Insurance Outsourcing and Management
July 11, 2023 08:28 - 1 hour - 60.9 MBThis one is for you, my fellow insurance nerds! Outsourcing and insurance are two hot topics in most dental groups. Many offices choose to outsource to lessen strain on and burnout of their valued team members. This strong demand has resulted in many brave entrepreneurs offering this service. I asked three successful remote billing company owners to share their knowledge. Here are a few topics we covered: Why they started their companies How they manage their clients' expectations Billi...
EP 109: Talking Insurance and Revenue with the California Dental Association
June 28, 2023 07:59 - 57 minutes - 51.9 MBMy guests are Matt Nelson and Lisa Greer from the California Dental Association. They handle practice management and benefits issues from their member dentists. Between the two of them they've heard some stories! They share so many tips on this episode. Just a few critical topics facing owners and practice leaders: Non-covered services Leased networks confusion How to handle audits Recoupment requests The importance of strong leadership training in this environment of compliance an...
EP 108: PANEL: Location, Location, Location!
May 24, 2023 22:06 - 51 minutes - 45.8 MBAnother fun panel discussion! My two guests have helped offices grow by advising or facilitating the changes. Malika Azargoon and Jennifer Steadman shared their thoughts on these topics: the importance of signage due diligence and how non-contractual items can kill a deal who you want on your transition team Lots of laughs, stories and advice. I hope you find it to be helpful! Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affi...
EP 107: Communications and Clarity with Dr. Gerilyn Alfe
April 30, 2023 06:33 - 56 minutes - 49.9 MBWhat I love about my conversations with Dr. Gerilyn Alfe is how candid she is. She talks about her unexpected experience switch from dentistry to coaching. We then dish a bit about working with different dental team types. A conversation about muddy dental vision (not the eyes) and how to prioritize our many office systems rounds out the episode. Lots of laughs and knowledge! A possible bonus for you (if you're interested!): here is my B.A.N.K. personality assessment - enjoy! I loved it -...
EP 106: Financial Health During Practice Growth with Perrin DesPortes
April 26, 2023 02:27 - 59 minutes - 58.9 MBExpansion, sales, associates - all this growth can be hard on a practice. We tend to think of growth as a positive experience and usually, it is. However the financial health of the practice can be threatened by over-leveraging, participation decisions and team changes. Perrin DesPortes shed a lot of light on these topics and shared strategies to stay healthy - fiscally, that is. From software investments to keeping team members during transitions, the conversation flowed with insight after ...
EP 105: PANEL: Hiring (and Keeping!) Associates
April 03, 2023 12:35 - 1 hour - 56.8 MBHiring associates can be such a pain BUT it's beautiful when it works. I gathered a smart group of managers who have spent years hiring and training associates in their practices. I hope their knowledge can help you anticipate any upcoming transitions for your office. Some highlights: Which traits are a hard pass when interviewing associates? Are new associates really interested in buying in? What are the best ways to introduce an associate to patients? Lynda's Onboarding Checklist can...
EP 104: Pulling Back the Curtain on Dental Labs with Voices From The Bench
March 20, 2023 01:36 - 59 minutes - 56.6 MBWhat an enlightening episode! Elvis Dahl and Barb Warner from Voices from the Bench Podcast spoke openly about the business of dental labs. I definitely learned a good amount. Imagine your lab comes in and shows you how to up your scan game. What about if they helped you to be more confident with larger restorations? This means more revenue. We covered so much in this episode. Share this one with your team! A few topics we covered: Is consolidation hurting the lab business? Their answer ...
Ep 103: Amanda Hill: Former Coworker and Biofilm Aficionado
March 03, 2023 05:30 - 59 minutes - 51.8 MBIt’s wild that Amanda and I actually worked together years ago! We take a quick trip down memory lane but then we dive into some really gross but fascinating topics. Infection control is no laughing matter but we couldn’t help it. Biofilm, cultures, water testing, fake nails - we went through it all. Enjoy! Article Amanda referenced: Waterline warning: Dental practices, listen up | Dentistry IQ If Saliva Were Red | OSAP | Dental Infection Prevention & Safety Association OSAP.org Full...
Ep 102: PANEL: How Dental Billing Is Changing
February 13, 2023 15:51 - 1 hour - 57.1 MBDental billing is evolving but it seems like our systems are always slow to change. Listen in as I talk with a group of dental nerds (like us!) about what they see out there. Some highlights: Faster billing cycles are the way to go. Passing credit card fees to the patient. You may change your mind with this one. Is it easier to ask for money nowadays? Maybe so! Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) ...
Ep 101: Calibrating Periodontal Care with Rachel Wall
December 28, 2022 21:33 - 58 minutes - 44.1 MBFull show notes/links on the podcast home page! https://nobodytoldmethat.libsyn.com Rachel Wall is back on the podcast to share more periodontal wisdom! For 2023 she turned parts of Inspired Hygiene’s coaching into a Perio Protocol Online Bootcamp. I love a good deep dive! Periodontal programs will need real attention in the coming year. You won’t be profitable until you’re able to nail down team calibration in this area. Don’t forget to download her complimentary standard of care workshee...
Ep 100: Question 2, Debridement and A Spot of Gratitude
November 21, 2022 22:17 - 36 minutes - 50.4 MBCORRECTION: Thanks to Dr. W for letting me know that local factors are plaque and calculus. I had localized in my head. Sorry for the confusion! On Election Day, Question #2 in Massachusetts easily passed. Medical loss ratio (MLR) is a hot topic right now but what is it and will the bill have the desired effect on the market? Time will tell. Debridement is another hot topic nowadays. I know, exciting! The code is being tweaked for 2023. I discussed the myths around D4355 and what the revis...
Ep 99: Artificial Intelligence: What's The Big Deal?
October 20, 2022 22:08 - 51 minutes - 70.8 MBMy long-time friend Ann Marie DePalma joins me to shed more light on the provider-side usage of AI. She's a Customer Success Manager with Pearl. Case presentation tips flowed! We discussed a variety of related topics including: How you can use AI to train your team and calibrate clinician diagnostic instincts. Yes, carriers utilize it but we are the first point of contact with the patients. Let's turn that into an advantage. We reminisced about the 10-hour implant courses we taugh...
Ep 98: Listen In on Two Insurance Nerds with Microphones
October 05, 2022 12:30 - 41 minutes - 57.3 MBFellow insurance enthusiast Colleen Huff joins me to dish on trends we’re seeing. We sprinkled in some compliance and Medicare Advantage discussion. Enjoy! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Chew on This - A Dental Podcast! Connect with Colleen: Colleen’s Website - http://colleenhuff.com/ Colleen’s Facebook - https://www.facebook.com/Dentalinsurancecoach/ For easy compliance training, Colleen...
Ep 97: Ryan Vet Educates Me On Doing Business with Millenials, Gen Z and Other Patient Types
September 19, 2022 07:01 - 1 hour - 86.5 MBRyan is one of those guys that loves to build and turn around businesses. It’s fascinating to talk about strategies and industry trends with him. The generations and their particular consumer behaviors are important to him and so he keeps up with all the studies. Lucky us because he shares them with us! We also talk about his recent acquisition of the Speaking Consulting Network and how he plans to bring tremendous value to membership. If you’re considering opening up your own dental company...
96 Deciphering Dental Networks with Brian Phillips of Five Lakes
September 06, 2022 22:18 - 35 minutes - 48.1 MBOops - I nerded out again. Brian Phillips was my partner in insurance geekdom this time. He knows so much about leased networks and provider credentialing. Sometimes it’s the people behind the scenes that can give you the most information - Brian fits that category to a tee. Listen in to a deep dive into the behind the scenes of contract management. Recorded live at the 2023 Hinman Dental Meeting! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Do...
Ep 95: Emulsions, Sensitivity and Implant Care with Crest
August 19, 2022 18:37 - 13 minutes - 18 MBAnother Hinman Lounge podcast! This time I sat with Drs. Kaplan and Gans to discuss implant care and sensitivity. That sounds very formal but they’re very fun and smart ladies, promise! I needed to ask about sensitivity because I’m now a pitiful baby during my cleanings. Shout out to my hygienists Camilla and Katie for putting up with my sensitive self :) Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Don’t forget to check out my other podcast Che...
Ep 94: Podcasting at the Hinman with Brad James of Kleer
August 19, 2022 18:35 - 13 minutes - 18.4 MBEarlier this year I spoke at the Hinman Dental meeting and was able to be a part of their Podcast Lounge. Very cool - hope more shows do this! I asked a few guests to stop by and Brad James was kind enough to make a 2nd podcast appearance. We talked about consumer behavior and what to expect with an uncertain economy. A few highlights: Employer choice is the key to better benefits (either through carriers or a membership plan) Hear about the practice information I walked my audien...
Ep 93: Making Smart Decisions For a Changing Business with Kim McGuire
August 01, 2022 19:37 - 42 minutes - 58.4 MBKim McGuire of Fortune Management is one of my favorite people to talk business with. Not just ‘what’s up with you?’ business but the business of dentistry, numbers and strategy. It felt good to deep dive into current conditions and how we can flex to succeed. We talked about these topics and more: Where did the critical thinking go? Her practical vision of accelerated hygiene Associate dentists providing hygiene? The horror! How her clients are adapting to our post-Covid, inflat...
EP 92: Reimagining Administrative Onboarding with Michelle Affanato
January 26, 2022 06:35 - 58 minutes - 48.3 MBWhat if you could put new or unsure employees through a bootcamp? The culture shock in dentistry is real - the hard truth is that our new stars need more direction than a manual and some webinars. Our busy offices sometimes don’t allow us that luxury but what if that’s a cycle to be broken? Michelle Affanato has worked with hundreds of offices learning their pain points and stumbling blocks. She shares her thoughts with me in this episode. Here are some of our talking points: How to best ...
EP 91: Ransomware and Security Breaches SHOULD Scare You
December 20, 2021 03:19 - 50 minutes - 37.7 MBHave you heard of Log4Shell? Well, that’s why you need to stay up to speed on security issues. Most offices have ‘the IT company’ or as I called him ‘the IT guy.’ Nowadays you need help managing the CBCT, patient communication, phone system and practice management system. My guest is Dan De Steno from NOVA Computer Solutions - a managed services provider I’ve recommended for years. He scared the bejeesus out of me by explaining the new Log4Shell vulnerability that WILL AFFECT US ALL. We a...
EP 91: Ransomware and Security Breaches SHOULD Scare You with Dan De Steno
December 20, 2021 03:19 - 50 minutes - 37.7 MBHave you heard of Log4Shell? Well, that’s why you need to stay up to speed on security issues. Most offices have ‘the IT company’ or as I called him ‘the IT guy.’ Nowadays you need help managing the CBCT, patient communication, phone system and practice management system. My guest is Dan De Steno from NOVA Computer Solutions - a managed services provider I’ve recommended for years. He scared the bejeesus out of me by explaining the new Log4Shell vulnerability that WILL AFFECT US ALL. We a...
EP 90: The Audit Edition: OSHA & Infection Control with India Chance
December 01, 2021 08:01 - 1 hour - 90.3 MBInfection control may seem boring but I’m telling you, my guest makes it interesting! For example - what do coffee and fake nails have in common? They don’t belong in your clinical area! Infection control expert and auditor India Chance joins me to discuss this and so much more. My main takeaway from this: someone actually thought to use their beef jerky maker to sterilize masks. I’m somewhat entertained by this! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.c...
EP 90: The Audit Edition: OSHA & Infection Control
December 01, 2021 08:01 - 1 hour - 90.3 MBInfection control may seem boring but I’m telling you, my guest makes it interesting! For example - what do coffee and fake nails have in common? They don’t belong in your clinical area! Infection control expert and auditor India Chance joins me to discuss this and so much more. My main takeaway from this: someone actually thought to use their beef jerky maker to sterilize masks. I’m somewhat entertained by this! Full show notes on the podcast home page! https://nobodytoldmethat.libsyn...
3 Management Consultants Walk Onto A Panel
November 03, 2021 07:01 - 54 minutes - 74.8 MBThis episode is actually a follow up webinar for an AADOM panel discussion that I hosted. Boy that’s a mouthful! Curve Dental sponsored a fantastic panel discussion at AADOM’s annual conference. We wanted to continue the conversation with a follow up webinar that expanded on some of the most popular topics. Staffing, COVID situations, doctors running reports and increased embezzlement were just some of the topics we tackled. Enjoy! Full show notes on the podcast home page! https://nob...
EP 89: 3 Management Consultants Walk Onto A Panel
November 03, 2021 07:01 - 54 minutes - 74.8 MBThis episode is actually a follow up webinar for an AADOM panel discussion that I hosted. Boy that’s a mouthful! Curve Dental sponsored a fantastic panel discussion at AADOM’s annual conference. We wanted to continue the conversation with a follow up webinar that expanded on some of the most popular topics. Staffing, COVID situations, doctors running reports and increased embezzlement were just some of the topics we tackled. Enjoy! Full show notes on the podcast home page! https://nob...
EP 88: The Cures Act, Chart Notes and Missing Patients with Rick Garofolo
October 20, 2021 07:01 - 57 minutes - 79 MBAnother insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn’t know anything about it. BUT it’s important and we need to be compliant when it goes into effect. We also discussed some hot topics from his classes at the recent American Association of Dental Office Management’s Annual Conference. You may be surprised to learn how you should be tracking inactive patients. We talk about chart notes. I hope you get as ...
EP 88: The Cures Act, Chart Notes and Missing Patients
October 20, 2021 07:01 - 57 minutes - 79 MBAnother insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn’t know anything about it. BUT it’s important and we need to be compliant when it goes into effect. We also discussed some hot topics from his classes at the recent American Association of Dental Office Management’s Annual Conference. You may be surprised to learn how you should be tracking inactive patients. We talk about chart notes. I hope you get as...
EP 87: Why Do People Spend on Pets Rather Than Teeth? with Sameer Bhasin
October 06, 2021 07:06 - 1 hour - 85.1 MBThis episode focuses on spending habits and lessons learned from past recessions. Sameer Bhasin is CareCredit’s VP of Alliances and has worked with dental offices for over 20 years. He shared that cosmetic surgery was the first division of CareCredit to rebound after the lockdown. So is it easier to discuss financing liposuction than crowns? Maybe. You be the judge. Both of us were in dentistry during the last recession so we shared our observations and tips for not repeating the same m...
EP 87: Why Do People Spend on Pets Rather Than Teeth?
October 06, 2021 07:06 - 1 hour - 85.1 MBThis episode focuses on spending habits and lessons learned from past recessions. Sameer Bhasin is CareCredit’s VP of Alliances and has worked with dental offices for over 20 years. He shared that cosmetic surgery was the first division of CareCredit to rebound after the lockdown. So is it easier to discuss financing liposuction than crowns? Maybe. You be the judge. Both of us were in dentistry during the last recession so we shared our observations and tips for not repeating the same m...
EP 86: A Gathering of Insurance Geeks is a Beautiful Thing
September 08, 2021 07:01 - 1 hour - 95.3 MBThe 3rd Annual Insurance Extravaganza happens in November in Orlando. Founder Christine Taxin and accountability coach Lynne Leggett join me to talk about the benefits side of dentistry. The changes are coming at us fast and furious - it takes a community to truly stay on top of it all. We discuss Medicare, Medicaid, credentialing and all sorts of pain points that pop up on an insurance coordinator’s radar. Hope it helps and hope we see you in November! Insurance Extravaganza Nov 12-13, 2...
EP 85: Judy Kay Mausolf Teaches Me About Team Culture
August 25, 2021 07:01 - 1 hour - 96.9 MBPopular speaker and workshop host Judy Kay has been helping teams collaborate and succeed for as long as I’ve known her. I asked her a million questions about practice culture and how to not only change it but to protect it as well. We went through quite a few scenarios and then topped it off by reminiscing about our own times as manager and Chief Everything Operator many many years ago. I always enjoy my time with her and I hope you do as well! Full show notes on the podcast home page! h...
EP 84: Patients, Employers and Membership Mojo
August 11, 2021 07:01 - 1 hour - 86.3 MBBrad James and I dished about the landscape of dentistry and then considered it from the patient and employer points of view. He’s the Director of Partner Development for Kleer, a membership plan software solution. We go into a few statistics (of course) about patient behavior with and without insurance as well as how offices could change strategy when faced with increased consumerism. We had a great talk about patient attrition and why dentists don’t explore this expensive practice weak...
EP 84: Patients, Employers and Membership Mojo with Brad James
August 11, 2021 07:01 - 1 hour - 86.3 MBBrad James and I dished about the landscape of dentistry and then considered it from the patient and employer points of view. He’s the Director of Partner Development for Kleer, a membership plan software solution. We go into a few statistics (of course) about patient behavior with and without insurance as well as how offices could change strategy when faced with increased consumerism. We had a great talk about patient attrition and why dentists don’t explore this expensive practice weakne...
EP 83: Dilaine Gloege Teaches Me About Dental Medicare Advantage Plans
July 28, 2021 07:01 - 1 hour - 87 MBWhere did all these Medicare Advantage plans come from? They’re great for seniors to be able to afford more dental care but they’re taking a lot of offices by surprise. I asked my friend Dilaine to break it down for you (and for me!) We throw around a lot of words like opt-in, enrolled and prescribing physician. They each have significant meaning and we will need to not only know them but to adequately explain it to our patients. I expect you’ll take plenty of notes - I know I did! Full sh...
EP 82: Financial Ledgers and You: Love Story or Work in Progress? with Dayna Johnson
July 14, 2021 07:01 - 44 minutes - 61.7 MBReturning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when it’s time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰 Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Quotes: “When she went to sell her practice she ran her r...
EP 82: Financial Ledgers and You: Love Story or Work in Progress?
July 14, 2021 07:01 - 44 minutes - 61.7 MBReturning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when it’s time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly and monthly - and why. If you love numbers and attention to detail then this episode is for you 💰 Quotes: “When she went to sell her practice she ran her reports for probably the first time.” “I think a lot of people had a lot of time...